Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nadja Dacic

Shailer Park,QLD

Summary

Diligent customer service representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organisational goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Sirromet Wines
05.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Lash Technician

Home Business / Lashloungebynadja
05.2022 - Current
  • Kept workspace clean, organised and well-stocked for upcoming appointments.
  • Boosted repeat clientele by fostering strong relationships through excellent customer service and communication skills.

Birthday Party Host / Customer Service Team

Zone Bowling
07.2021 - 08.2023
  • Decorated and set tables in accordance with party themes and age groups.
  • Anticipated needs and responded promptly to guests' requests to maximize satisfaction.
  • Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
  • Kept facilities clean and prepared party areas promptly for upcoming events.

Crew Member

McDonald's Restaurant
06.2020 - 08.2021
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.

Education

High School Diploma -

Shailer Park State High School

Diploma of Business - Business

GetSet Education
08-2024

Skills

  • Detailed Instruction
  • Phone Inquiries
  • Guest Satisfaction
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Languages

Serbian
Professional Working

Timeline

Customer Service Representative

Sirromet Wines
05.2024 - Current

Lash Technician

Home Business / Lashloungebynadja
05.2022 - Current

Birthday Party Host / Customer Service Team

Zone Bowling
07.2021 - 08.2023

Crew Member

McDonald's Restaurant
06.2020 - 08.2021

High School Diploma -

Shailer Park State High School

Diploma of Business - Business

GetSet Education
Nadja Dacic