Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Nadja Dacic

Shailer Park,QLD

Summary

Dynamic professional with a strong background in education, care and customer service. Proven expertise in lesson planning and conflict resolution, fostering student engagement and loyalty. Adept at critical thinking and effective communication, consistently enhancing learning experiences and client satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Teacher Aide

Shailer Park State School
Shailer Park, QLD
08.2025 - Current
  • Assisted teachers in preparing instructional materials and resources for lessons.
  • Collaborated with teachers to implement effective behavior management strategies in class.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Provided individualised and small group support to reinforce classroom topics and promote student learning.

Customer Service/ Event Staff

Sirromet Wines
05.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Communicated with team members to maintain workflow and address guest needs promptly.

Lash Technician

Home Business / Lashloungebynadja
05.2022 - 12.2024
  • Kept workspace clean, organised and well-stocked for upcoming appointments.
  • Boosted repeat clientele by fostering strong relationships through excellent customer service and communication skills.

Birthday Party Host / Customer Service Team

Zone Bowling
07.2021 - 05.2024
  • Oversaw safety protocols during events, ensuring a secure experience for all attendees.
  • Trained new staff on hosting procedures and best practices for customer engagement.
  • Displayed excellent problem solving skills when dealing with unexpected issues that arose during the party.

Crew Member

McDonald's Restaurant
06.2020 - 08.2021
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.

Education

Bachelors Degree - Primary Education

Griffith University
QLD
06-2027

High School Diploma -

Shailer Park State High School
Shailer Park, QLD
11-2024

Diploma of Business - Business

GetSet Education
Online
08-2024

Skills

  • Critical Thinking
  • Lesson planning
  • Child development
  • Conflict resolution
  • Student health and safety
  • Effective communication

Certification

  • Valid blue card
  • Current first aid certificate
  • Current license

References

References available upon request.

Timeline

Teacher Aide

Shailer Park State School
08.2025 - Current

Customer Service/ Event Staff

Sirromet Wines
05.2024 - Current

Lash Technician

Home Business / Lashloungebynadja
05.2022 - 12.2024

Birthday Party Host / Customer Service Team

Zone Bowling
07.2021 - 05.2024

Crew Member

McDonald's Restaurant
06.2020 - 08.2021

Bachelors Degree - Primary Education

Griffith University

High School Diploma -

Shailer Park State High School

Diploma of Business - Business

GetSet Education

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Nadja Dacic