Naduni Ranathunga
Sydney,NSW
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front desk Receptionist
Goldi Sands Hotel
, Sri Lanka
03.2023 - 03.2024
- Managed guest check-ins and check-outs, handling reservations and payments
- Provided exceptional customer service, addressing inquiries and resolving guest issues
- Coordinated with housekeeping and other departments to ensure smooth operations
- Processed payments, balanced the cash register, and maintained accurate guest records
- Handled administrative tasks and promoted hotel services to enhance guest experience
Account Assistance
Hero Zippers Pvt Ltd
Negombo, Sri Lanka
08.2022 - 02.2023
- As an Account Assistant at Hero Zippers, Sri Lanka, I gained hands-on experience in accounting and financial management.
- Provided technical assistance to staff members regarding use of accounting software programs.
- Provided assistance in setting up vendor accounts.
Retail Assistant
Odel
Negombo, Sri Lanka
07.2021 - 06.2022
- Answered customer inquiries regarding product features, pricing, and availability.
- Handled customer inquiries, complaints, and returns efficiently.
- Organized storeroom items neatly on shelves according to size, color or type of item.
- Greeted customers to determine wants or needs.
- Handled returns and exchanges according to company policies.
Education
Bachelor of Business - Finance and Business Analytics
University of Technology Sydney (UTS)
08.2026
Diploma of Business -
UTS College
01.2024
Skills
Technical skills
- Written, verbal, and technical communication
- Attention to detail
- Time management
- Customer service
- Problem solving
- Appointment confirmation
- Basic accounting
- File organization
Tools/Software
- Microsoft Office
- POS system
- MYOB system
Languages
- English (Fluent)
- Sinhalese ( Proficient)
Certification
- Responsible Service of Alcohol Certificate (NSW)
References
Goldi Sands HR Manager, Thamara Wijesiriwardhana
wijesiriwardanat@gmail.com
Hero Zippers PVT LTD Director, Shantha Sisira Kumara
shantha@herozip.com
Timeline
Front desk Receptionist
Goldi Sands Hotel
03.2023 - 03.2024
Account Assistance
Hero Zippers Pvt Ltd
08.2022 - 02.2023
Retail Assistant
Odel
07.2021 - 06.2022
Bachelor of Business - Finance and Business Analytics
University of Technology Sydney (UTS)
Diploma of Business -
UTS College
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