Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Naduni Ranathunga

Sydney,NSW

Summary

Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front desk Receptionist

Goldi Sands Hotel
, Sri Lanka
03.2023 - 03.2024
  • Managed guest check-ins and check-outs, handling reservations and payments
  • Provided exceptional customer service, addressing inquiries and resolving guest issues
  • Coordinated with housekeeping and other departments to ensure smooth operations
  • Processed payments, balanced the cash register, and maintained accurate guest records
  • Handled administrative tasks and promoted hotel services to enhance guest experience

Account Assistance

Hero Zippers Pvt Ltd
Negombo, Sri Lanka
08.2022 - 02.2023
  • As an Account Assistant at Hero Zippers, Sri Lanka, I gained hands-on experience in accounting and financial management.
  • Provided technical assistance to staff members regarding use of accounting software programs.
  • Provided assistance in setting up vendor accounts.

Retail Assistant

Odel
Negombo, Sri Lanka
07.2021 - 06.2022
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Handled customer inquiries, complaints, and returns efficiently.
  • Organized storeroom items neatly on shelves according to size, color or type of item.
  • Greeted customers to determine wants or needs.
  • Handled returns and exchanges according to company policies.

Education

Bachelor of Business - Finance and Business Analytics

University of Technology Sydney (UTS)
08.2026

Diploma of Business -

UTS College
01.2024

Skills

Technical skills

  • Written, verbal, and technical communication
  • Attention to detail
  • Time management
  • Customer service
  • Problem solving
  • Appointment confirmation
  • Basic accounting
  • File organization

Tools/Software

  • Microsoft Office
  • POS system
  • MYOB system

Languages

  • English (Fluent)
  • Sinhalese ( Proficient)

Certification

  • Responsible Service of Alcohol Certificate (NSW)

References

Goldi Sands HR Manager, Thamara Wijesiriwardhana

wijesiriwardanat@gmail.com

Hero Zippers PVT LTD Director, Shantha Sisira Kumara

shantha@herozip.com

Timeline

Front desk Receptionist

Goldi Sands Hotel
03.2023 - 03.2024

Account Assistance

Hero Zippers Pvt Ltd
08.2022 - 02.2023

Retail Assistant

Odel
07.2021 - 06.2022

Bachelor of Business - Finance and Business Analytics

University of Technology Sydney (UTS)

Diploma of Business -

UTS College
Naduni Ranathunga