Summary
Overview
Work History
Education
Websites
Languages
Timeline
Generic

Nadyelle K. M. B da Silva

Gold Coast,QLD

Summary

Hospitality professional with proven track record in delivering outstanding guest experiences and resolving issues promptly. Valued for collaboration and adaptability in dynamic environments. Recognized for excellent communication skills and positive attitude.


During my career I enhanced tourist experiences by addressing individual needs and preferences. Fostered a welcoming atmosphere that encouraged repeat visits.


Achieved increased revenue in the tourism sector by applying detailed product knowledge and a strong focus on customer satisfaction.


Reduced product assistance requests through a strategic sales approach. Strengthened client relationships in the post-sales phase by effectively resolving conflicts, leading to sustained customer loyalty.


Streamlined administrative processes by effectively managing tour schedules and online sales platforms. Enhanced brand engagement through successful event hosting, resulting in increased client interest and valuable networking opportunities.


Strengthened client and travel agency relationships through proactive communication and support.


Brazilian, 24 years old

Availability - All week/weekend, except on Tuesday.

TFN hire: available 24h per week | ABN hire: no work limitation


Overview

7
7
years of professional experience

Work History

Tourist Service Agent

Madelustre Industrial Ltda (Brazil)
03.2019 - 10.2024
  • Led engaging tours for tourists, showcasing key aspects of factory production and operations.
  • Documented and analyzed factory procedures to identify areas for improvement.
  • Achieved high levels of guest satisfaction through proactive service initiatives. Enhanced guest loyalty by implementing feedback-driven improvements. Cultivated a positive atmosphere that encouraged repeat visits.
  • Coordinated various administrative functions, including scheduling, correspondence, and record-keeping, to maintain organizational efficiency.
  • Achieved significant sales increases through targeted customer outreach and relationship building. Drove team performance by implementing best practices in sales techniques. Cultivated a positive shopping experience that resulted in repeat business.
  • Analyzed market trends and identified opportunities to optimize sales performance and achieve targets.
  • Optimized sales platform performance by implementing user-friendly features and ensuring system reliability.
  • Developed strategies for effective communication and engagement with clients to strengthen relationships.
  • Coordinated logistics and scheduling for tour bookings, optimizing travel itineraries for clients.

Housekeeper

Hilton Surfers Paradise (AHS Hospitality)
01.2025 - 09.2025
  • Delivered targeted training sessions to enhance onboarding experience for new employees.
  • Supported room setup and presentation efforts to ensure compliance with Hilton's quality benchmarks.
  • Managed upkeep of guest areas to promote comfort and enhance overall visitor experience.
  • Ensured consistent reliability and precision in tasks while upholding a strong dedication to service excellence.
  • Maintained health safety and hospitality protocols to enhance guest experience.

Education

Diploma of Leadership and Management - Educational Leadership And Management

Entrepreneur Education
Australia
06.2026

Bachelor’s Degree - Tourism

Feevale University
Brazil
08.2023

General English Course - Advanced Level - English Language

Imagine Education
Australia
04.2025

Certificate - Workplace Trainer

AHS Hospitality

Certificate - Responsible Service of Alcohol (RSA)

Galaxy Training
Australia

Languages

Portuguese
Native or Bilingual
English
Full Professional

Timeline

Housekeeper

Hilton Surfers Paradise (AHS Hospitality)
01.2025 - 09.2025

Tourist Service Agent

Madelustre Industrial Ltda (Brazil)
03.2019 - 10.2024

Certificate - Workplace Trainer

AHS Hospitality

Certificate - Responsible Service of Alcohol (RSA)

Galaxy Training

Diploma of Leadership and Management - Educational Leadership And Management

Entrepreneur Education

Bachelor’s Degree - Tourism

Feevale University

General English Course - Advanced Level - English Language

Imagine Education
Nadyelle K. M. B da Silva