Nadzraan Baba KASIM BABA
Melbourne
Summary
Adept at route navigation and renowned for exceptional customer service, I leveraged my skills at Uber to enhance passenger satisfaction and safety compliance. My proactive vehicle maintenance and time management abilities contributed to a notable efficiency increase. At vip automotive moorebank, I further honed my expertise, significantly improving workshop operations and safety standards.
Highly skilled in navigating diverse routes with an emphasis on safety and time efficiency. Experience includes operating a wide range of vehicles, from luxury sedans to large shuttles, ensuring passenger comfort and adherence to schedules. Possess strong communication skills for effective interaction with passengers, coupled with the ability to quickly adapt to changing conditions and resolve issues proactively. Contributed to increased customer satisfaction through exceptional service and reliability in previous roles.
Overview
7
7
years of professional experience
Work History
Uber Partner
uber
Melbourne
12.2023 - Current
- Arranged to pick up customers or groups.
- Operated vehicles with specialized equipment to transport and secure passengers with special needs.
- Balanced multiple priorities during peak hours to maximize earnings and efficiency.
- Leveraged local knowledge to recommend destinations, dining, and entertainment options to passengers.
- Communicated regularly with Uber support staff regarding any issues that arose during trips.
- Inspected vehicle and personally handled routine upkeep.
- Followed company policies and procedures related to driver conduct on the road.
- Delivered or picked up mail and packages for customers or employees.
- Greeted passengers and provided a safe and comfortable ride to their destination.
- Monitored vehicle maintenance, scheduling regular service to prevent breakdowns.
- Used advanced driving techniques to better improve time management and safety.
- Displayed excellent knowledge of city streets and landmarks in order to provide accurate directions.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Communicated with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service.
- Complied with traffic regulations to safely operate vehicles.
- Provided customer service by answering questions, providing recommendations, and responding to feedback.
- Drove shuttle buses, limousines or company cars to transport passengers.
- Maintained valid driver's license at all times according to state regulations.
- Kept detailed records of rides, including times, distances, and earnings, for reporting purposes.
- Collaborated with rideshare platform support teams to address any operational concerns.
- Maintained strict compliance with safety rules for passenger and driver protection.
Workshop Assistant
vip automotive moorebank
Moorebank
03.2021 - 11.2023
- Organized and cleaned work area and tools.
- Monitored stock levels in order to anticipate any potential shortages in materials used for production.
- Organized and inventoried all incoming supplies for the workshop.
- Helped maintain a safe working environment at all times through regular safety inspections.
- Ensured proper handling and disposal of hazardous waste from the workshop area.
- Repaired damaged parts where necessary using appropriate tools and techniques according to specifications provided by supervisors.
- Maintained cleanliness and organization of customer and employee areas.
- Lubricated, cleaned or repaired machinery or equipment.
- Followed instructions from supervisors on specific tasks relating to repairs or servicing of machines and vehicles.
- Upheld standards for service quality, work performance and compliance.
- Assisted in the preparation and maintenance of workshop tools, equipment and materials.
- Assisted with the installation of new equipment in the workshop.
- Adhered to safety policies and procedures to prevent incidents.
- Adhered strictly to workplace health and safety regulations at all times while carrying out duties within the workshop.
- Responded promptly to requests for assistance from colleagues regarding any difficulties they may have experienced while carrying out their duties.
- Identified areas where improvements could be made which would increase efficiency or reduce costs associated with running a workshop.
Customer Service Cashier
scooteroma
02.2018 - 02.2019
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Adhered to social distancing protocols and wore mask or face shield.
- Resolved customer complaints in a professional manner.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Recommended, selected, located, and obtained products to meet customer needs.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Answered phone calls to assist customers with questions and orders.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Greeted customers promptly and responded to questions.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Greeted customers and responded to informational requests.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Education
Some College (No Degree) - Certificate III Hospitality Management
Pacific Training Group
SydneySome College (No Degree) - Security Operation
Simple Training Academy
VictoriaSkills
- Route navigation
- Customer service
- Vehicle maintenance
- Safety compliance
- Time management
Timeline
Uber Partner
uber
12.2023 - Current
Workshop Assistant
vip automotive moorebank
03.2021 - 11.2023
Customer Service Cashier
scooteroma
02.2018 - 02.2019
Some College (No Degree) - Certificate III Hospitality Management
Pacific Training Group
Some College (No Degree) - Security Operation
Simple Training Academy