Naeem Ahmad
Narre Warren
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
Hungry Kebabs and Chicken/Two Brothers Pizza
07.2015 - Current
- Being a certified food safety supervisor, preparing , storage and serving food to customers with standard hygienic procedures.
- Customer services and handling complaints
- Maintaining minimum stock inventory levels with weekly demands to suppliers and payment of invoices before the due date.
- Deal with local council,south east water,real estate agent ,and lease matters
- Making roasters keeping the busy hours of trading in mind.
- Running payroll system for staff salaries,incentives and superannuation.
- Looking after the insurance matters for staff.
- Monitoring and fullfilling online orders from Ubereats , menulog and doordash
- Using the raw material on the basis of First in and first out
- Coordinated daily operations to ensure timely food preparation and delivery for high-volume service periods.
- Developed promotional strategies that increased customer engagement and boosted sales during peak hours.
- Implemented staff training programs to enhance customer service and operational proficiency.
- Analyzed sales data to identify trends, informing menu adjustments and improving profitability.
- Led cross-functional teams in executing quality control measures, enhancing food safety standards across locations.
- Fostered a positive work environment through team-building initiatives, resulting in improved employee retention rates.
- Oversaw financial budgeting processes, optimizing resource allocation for maximum operational efficiency.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
Education
Bachelor of Science - Textile
National Textile University
Pakistan03-1990
Skills
- Customer service
- Staff training and development
- Operations management
- Cross-functional teamwork
- Staff development
- Shift scheduling
- Schedule preparation
- Budget control
- Safety procedures
- Inventory management
- Data analysis
- Teamwork and collaboration
- Positive attitude
- Adaptability and flexibility
- Attention to detail
- Multitasking
- Problem-solving
- Multitasking Abilities
- Hiring and training
- Staff training
Certification
Certified food safety supervisor
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Manager
Hungry Kebabs and Chicken/Two Brothers Pizza
07.2015 - Current
Bachelor of Science - Textile
National Textile University