NAEEUN (Grey) LEE
Brisbane,Australia
Summary
Resourceful Hotel Duty Manager known for high productivity and efficient task completion. Specialize in guest relations, operational management, and team leadership. A passionate hospitality professional with over two years of experience in the industry, both full-time and part-time. Thriving in team environments and taking pride in providing great guest experiences.
Overview
3
3
years of professional experience
Work History
Hotel Duty Manager
The Johnson Brisbane
Brisbane, QLD
04.2025 - Current
- Supervised daily hotel operations to ensure guest satisfaction and service excellence.
- Oversaw inventory management for supplies and guest amenities in the hotel.
- Implemented standard operating procedures to enhance operational efficiency.
- Handled customer complaints professionally while providing solutions in a timely manner.
- Prepared weekly staffing schedules based on occupancy levels and budget constraints.
Hotel Duty Manager
Mantra South Bank
Brisbane, Australia
11.2024 - Current
- Managed daily hotel operations, ensuring smooth coordination between departments to maintain high service standards.
- Worked closely with other departments to ensure a seamless guest experience.
- Handled escalated guest concerns by taking a proactive approach to problem-solving, while maintaining a calm and professional demeanor.
Guest Service Agent
Mantra South Bank
Brisbane, Australia
03.2024 - Current
- Provided exceptional guest service by assisting guests with check-ins, check-outs, and inquiries to ensure a seamless stay.
- Handled reservations, process payments, and address guest requests with professionalism and efficiency.
- Worked collaboratively with colleagues to maintain smooth hotel operations.
- Recognized as Heartist of the Month twice.
- Have been on the leading board of membership sign-ups, demonstrating ability to engage with guests and promote loyalty programs effectively.
Guest Service Agent
Mantra Esplanade
Cairns, Australia
10.2022 - 02.2024
- Maintained strong product knowledge of local experiences, and collaborated with tour operations to offer the best options for guests.
- Welcome guests and provide a warm, professional first impression.
- Assisted guests with check-in and check-out processes, ensuring efficiency and accuracy.
Skills
- Customer service
- Team collaboration
- Time management
- Attention to detail
- Effective communication
- Proactive problem solving
- Standard operating procedures
- Team leadership
Timeline
Hotel Duty Manager
The Johnson Brisbane
04.2025 - Current
Hotel Duty Manager
Mantra South Bank
11.2024 - Current
Guest Service Agent
Mantra South Bank
03.2024 - Current
Guest Service Agent
Mantra Esplanade
10.2022 - 02.2024
Similar Profiles
Siu Hin (Marco) MokSiu Hin (Marco) Mok
Rooms voyager & Team Leader at The Westin Brisbane & Four points by Sheraton BrisbaneRooms voyager & Team Leader at The Westin Brisbane & Four points by Sheraton Brisbane
Jack RhodesJack Rhodes
Registered Nurse at Brisbane Metro North | Royal Brisbane and Women’s HospitalRegistered Nurse at Brisbane Metro North | Royal Brisbane and Women’s Hospital
Aaron ThaoAaron Thao
QUALIFIED HEAVY DUTY DIESEL MECHANIC at Daimler Trucks Brisbane (Feb 2025-Aug 2025)QUALIFIED HEAVY DUTY DIESEL MECHANIC at Daimler Trucks Brisbane (Feb 2025-Aug 2025)
Masimba ChigumiraMasimba Chigumira
Movie Cinema Operator at Brisbane Movie NightsMovie Cinema Operator at Brisbane Movie Nights
Saeideh SaeidfarSaeideh Saeidfar
Manager at Commonry, BrandBank Group, Myer CarindaleManager at Commonry, BrandBank Group, Myer Carindale