Naemia Fantine Delobel
West Kalgoorlie,WA
Summary
Dynamic Assistant Manager who have worked in many different service and places with great customer satisfaction and great streamlining operations. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
8
8
years of professional experience
Work History
Food Service Team Member
Coles Supermarket
05.2024 - 08.2024
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Collaborated with fellow team members to ensure smooth operations during peak hours, reducing wait times for customers.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Demonstrated flexibility in adapting to changing schedules or tasks as needed to accommodate fluctuating business demands successfully.
- Distributed food during busy peak periods to drive customer satisfaction.
- Handled customer concerns promptly and professionally, resulting in increased customer loyalty and repeat business.
- Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.o
Service Team Member
IGA Supermarket
01.2024 - 08.2024
- Demonstrated flexibility in scheduling by working various shifts as needed, including weekends and holidays, exhibiting reliability as a team member.
- Maintained a clean and organized workspace, contributing to a positive work atmosphere for both employees and customers.
- Displayed a strong work ethic by consistently arriving on time, prepared for shifts, and exhibiting a positive attitude towards team members and customers alike.
- Conducted routine maintenance tasks such as cleaning equipment or restocking supplies, ensuring smooth daily operations.
- Handled customer inquiries with professionalism, addressing concerns promptly to ensure their satisfaction.
- Improved customer satisfaction by providing timely and efficient service in a fast-paced environment.
Service Team Member
Woolworths
09.2023 - 04.2024
- Demonstrated flexibility in scheduling by working various shifts as needed, including weekends and holidays, exhibiting reliability as a team member.
- Maintained a clean and organized workspace, contributing to a positive work atmosphere for both employees and customers.
- Displayed a strong work ethic by consistently arriving on time, prepared for shifts, and exhibiting a positive attitude towards team members and customers alike.
- Conducted routine maintenance tasks such as cleaning equipment or restocking supplies, ensuring smooth daily operations.
- Handled customer inquiries with professionalism, addressing concerns promptly to ensure their satisfaction.
- Prepared food items consistently according to quality standards, ensuring customer satisfaction with each order.
Assistant Manager
Royal Hotel 5 Stars
03.2019 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Assistant Manager
Nissan, Restaurant, Switzerland
01.2017 - 01.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Bachelor of Science -
University of Opale
France Dunkerque07.2014
Master of Arts -
Paul Augier Hospitality School
Nice France08.2011
Skills
- Strong Work Ethic
- Cleaning and sanitation
- Excellent customer service
- Order taking accuracy
- Cleanliness
- Efficient workflow
- Inventory Management
- Staff Leadership
Languages
English
Full Professional
Timeline
Food Service Team Member
Coles Supermarket
05.2024 - 08.2024
Service Team Member
IGA Supermarket
01.2024 - 08.2024
Service Team Member
Woolworths
09.2023 - 04.2024
Assistant Manager
Royal Hotel 5 Stars
03.2019 - 11.2021
Assistant Manager
Nissan, Restaurant, Switzerland
01.2017 - 01.2019
Bachelor of Science -
University of Opale
Master of Arts -
Paul Augier Hospitality School
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