NAEUN KIM

POS & Cash Handling: Operated POS systems to accurately process orders and payments (cash, EFTPOS, mobile) and conduct daily cash‑ups in a high‑volume environment.

Customer Relations & Complaint Resolution: Responded swiftly to customer inquiries and complaints, de‑escalating issues and securing positive feedback.

Cleaning & Compliance: Maintained clean, organized front‑of‑house and service stations in strict adherence to FSANZ food‑safety and hygiene regulations.

Customer service: Delivered exceptional customer service, creating a welcoming atmosphere, while taking order and serving food kindly.

Overall Managemet : Monitored beverage inventory (Food ingredient, spirits, soft drinks, coffee) and placed timely supplier orders, reducing out‑of‑stock occurrences by 80%.

Team Collaboration: Partnered with kitchen and bar teams during peak service to multitask efficiently and uphold consistent service levels.

Thrived Under Pressure: Utilised high‑intensity care unit experience to remain calm and decisive during peak service, prioritising tasks to ensure every guest receives prompt, high‑quality attention.

Emergency Response & Problem‑Solving: Drew on emergency‑room expertise to swiftly resolve in‑service incidents (e.g. spills, equipment faults, customer medical events), minimising downtime and safeguarding guest well‑being.

Strict Hygiene & Safety Compliance: Transferred rigorous infection‑control protocols from critical care to maintain impeccable cleanliness.

Training: Trained and supervised new front-of-house staff, providing guidance on service standards and operational procedures.

Reservation management: Coordinated table reservations and floor plans to optimise seating capacity and enhance guest flow during busy service periods.