NAF -A-RASUL MAHMUDUN NABI

• Experience with Microsoft Windows Server 2000, Windows 2003 R2, and Windows 2008 R2 operation.

• Supporting MSOffice Suite for 2007, 2010, 2013, 2016, Office 365, and Office for Mac 2011, 2016 including other common desktop applications.

• Manage the service delivery of IT Services including desktop hardware, operating systems, and business applications while identifying continuous service improvement opportunities to enhance customer experience.

• Managed user enquires and support tickets using the service now incident management new workflows priorities and escalate incidents based on priority, improving turnaround time by 12%.

• Manage configurations, upgrades, and monitoring of office 365, Active Directory, and Nexus VMware tools, ensuring timely update of versions to support business continuity, Security, and reliability

• Experience with Remote Desktop setup for users for them to access the server via terminal services.

• Experience with Active Directory and group policies.

• Contribute to server migration and upgrades.

• Support and maintenance for Network MFC Printers.

● Manage Windows servers and workstations.

● Experience with Microsoft Windows Server 2000, Windows 2003 R2, and Windows 2008 R2 operation.

● Supporting MS Office Suite for 2007, 2010, 2013, 2016, Office 365, and Office for Mac 2011, 2016 including other common desktop applications.

● Experience with Remote Desktop setup for users for them to access the server via terminal services.

● Experience with Active Directory and group policies.

● Contribute to server migration and upgrades.

● Configure network devices for project work.

● Provide backup solutions and support for clients.

● Assist clients for Level 1/2 related issues.

● Support and maintenance for Network MFC Printers.

● Providing access and troubleshooting VPN-related issues.

● Resolved L1/L2 incidents as required

● Provide expert advice and identify opportunities for continual improvement from a technical perspective

● Manage windows server and workstation.

● Helping senior systems engineer with server migration and updates.

● Provide clients with backup solutions.

● Manage the maintenance of client’s servers monthly Basis.

● Manage clients forthrightly offsite backup tests.

● Solving client’s desktop patch issues.

● Hands-on Experience with backup software like Shadow Protect, and Veeam

Software.

● Level 1/2 Technical support across the company and clients.

● Strong Knowledge of the Telstra Legacy systems.

● Strong Knowledge of Telstra Siebel Systems

● Adhere to TSA's overall sales methodology to present a solution that best meets the customer's needs and offers great value.

● Deliver great customer Experience on every contact.