Nafthalia Burlakova
Cranbourne West,Vic
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Founder & Director
Tara Collective
02.2022 - Current
- Social media management and marketing
- Pick, pack and dispatching online orders
- Dealing, negotiate and placing orders to manufacturers in China
- Microsoft excel, Canva and Photoshop
- Products photography
- Products entry, stocks maintenance and customer relation in Shopify and Etsy
- Creating shipping labels using Transdirect, Sendle and Auspost Business account
- Receiving, unloading and storage of goods coming in from manufacturers
- Stock take
Motorcycle Delivery Officer
Australia Post
11.2022 - 06.2023
- Delivering outdoors on motorcycle in all type of weather conditions to homes and businesses
- Starting at 6 am Sorting mails and parcels
- Daily vehicle safety check
- Loading motorcycle with deliveries for the day
Office and Warehouse Manager
Radicool Australia
09.2019 - 09.2021
- Data entry using MYOB ( Create invoice and credit , creating new customer details, stock inventory, sending monthly statements and etc)
- Dealing, negotiate and placing orders to manufacturers in China
- Pick, pack and dispatching wholesale orders and online orders
- Products entry, stocks maintenance and customer relation in WooCommerce, Catch, Amazon and eBay
- Update and create catalog and order forms for wholesale customers using Excel and PDF.
- Take photo of products to use in catalog and online platform; familiar with Photoshop and Canva
- Creating shipping labels using Transdirect, Sendle and Auspost Business account
- Receiving, unloading and storage of goods coming in from manufacturers
- Stock take
- Regular warehouse and office housekeeping
Pastry Chef
Pt. Leo Estate
11.2018 - 07.2019
- Product Lines:
- Plated desserts ( a la carte and degustation)
- Bread products (i.e
- Sourdough, brioche, olive oil brioche, steam bun, pie dough and focaccia)
- Ice cream and sorbets
- Pralines and bon bons
Chocolatier
Cuvée Chocolate Melbourne
03.2015 - 11.2018
- Product Lines:
- Artisan Chocolate made to compliment wine
Pastry Chef
Epicure Melbourne
02.2014 - 11.2018
- Product Lines:
- Plated desserts (for functions, banquets and ala carte)
- Bakery and café pastries (i.e
- Eclairs, roulades, tartlets, financiers, etc)
- Birthday, wedding and other special occasion cakes
- Fondant covered cake
- Canapé sized desserts and petit fours
- Ice creams and sorbets
- Chocolates and pralines
- Desserts for guests with special dietary requirements
- Cakes, tarts, gateaux, tortes and slices
- Christmas specialties (dresdner stollen, gingerbread, etc)
- Scones and muffins
- Cocktail condiments
- Chocolate center pieces
- Fondant and marzipan figurines
- Jams
Customer service Gaming Machine attendant
Crown Casino Melbourne
05.2013 - 05.2014
- Description: working part-time; 2-3 days a week over a 24/7 roster.
- Key duties and responsibilities:
- Provide customer service.
- Patrols assigned areas to ensure patrons are following rule.
- Perform minor repairs or make adjustments to Electronic Gaming Machine.
- Cancel credit jackpot payout.
- General housekeeping.
- Obtain stock from storeroom.
- Answer telephone inquires.
- Basic gaming machine support.
Croupier
Crown Casino Melbourne
05.2012 - 05.2013
- Description: working Part time; day and overnight 4-5 days a week.
- Key duties and responsibilities:
- Maintain game integrity.
- Customer service; meet and greet patrons, answer questions and inquiries from patrons.
- Operating Blackjack, Caribbean Stud and 6 other minor games to patrons.
- Cash handling.
- Table game security.
- Mathematical calculations.
- Making payoffs to the winners.
- Collecting loosing bets.
- Maintaining chip tray at table in orderly fashion.
Team leader
Nando’s
07.2010 - 05.2012
- Description: working Part-time 6 days a week.
- Key duties and responsibilities:
- Record sales, balanced daily cash and banking sale’s cash.
- Lead shifts, mentoring and coaching.
- Trained new employees as back kitchen, cashier and leader.
- Purchased and maintain inventory database.
- Stock inventory.
- Food preparation.
- Customer service; cash register, delivering orders, dealing with customers complains.
- Contribution:
- Generated return customers by offering attentive and personalized service.
- Gained written customer feedback by providing a “brilliant customer service”.
Cashier
Hungry jack’s Pty Ltd
01.2009 - 06.2010
- Description: Working part time hours as a casual on weekdays, weekend and holidays during high school study.
- Key duties and responsibilities:
- Customer service that includes meeting customer’s needs, delivering orders and cash register.
- Front counter and Drive-thru.
- Work within team environment.
- Cleaning and on-the-floor organization.
- Food preparation.
- Training new trainees on front counter.
- Contribution:
- Recognize by the team as the fastest serving drive-thru cashier.
Education
Certificate III in Retail Baking (Cake and Pastry) -
William Angliss Institute
Certificate III in Hospitality (Patisserie) -
Academia Australia
Certificate IV in Frontline Management -
Westvic staffing solutions
Certificate III in Hospitality -
Apex Human Resources
Certificate II in Hospitality (Kitchen operations) -
Brit Bendigo TAFE
Secondary High school -
Glen Eira College
Melbourne, VICSkills
- Reliability
- Team Leadership
- Product Development
- Deadline Adherence
- Time Management
- Adaptability
- Problem Solving
- Organizational skills
- Safety Procedures
- Customer Service
Competition And Award
- 1st Prize/ Winner - Callebaut Chocolate Showpiece Competition at Mitchelton Wines, 2017
- Epicure Apprentice of the year, 2016
- 1st Prize Callebaut Chocolate Showpiece Competition in The Apprentice Section, 2016
- EOI DUX award while studying final year at William Angliss Institute, 2016
Language And Licenses
English, Indonesian, Manual car, Motorcycle, Own transport
Personal Information
Date of Birth: 07/04/92
Timeline
Motorcycle Delivery Officer
Australia Post
11.2022 - 06.2023
Founder & Director
Tara Collective
02.2022 - Current
Office and Warehouse Manager
Radicool Australia
09.2019 - 09.2021
Pastry Chef
Pt. Leo Estate
11.2018 - 07.2019
Chocolatier
Cuvée Chocolate Melbourne
03.2015 - 11.2018
Pastry Chef
Epicure Melbourne
02.2014 - 11.2018
Customer service Gaming Machine attendant
Crown Casino Melbourne
05.2013 - 05.2014
Croupier
Crown Casino Melbourne
05.2012 - 05.2013
Team leader
Nando’s
07.2010 - 05.2012
Cashier
Hungry jack’s Pty Ltd
01.2009 - 06.2010
Certificate III in Retail Baking (Cake and Pastry) -
William Angliss Institute
Certificate III in Hospitality (Patisserie) -
Academia Australia
Certificate IV in Frontline Management -
Westvic staffing solutions
Certificate III in Hospitality -
Apex Human Resources
Certificate II in Hospitality (Kitchen operations) -
Brit Bendigo TAFE
Secondary High school -
Glen Eira College
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