Naga Pichikala
Brisbane,Australia
Summary
Adept Network Technician with a proven track record at Communications Design and Management Pty. Ltd, showcasing expertise in network security and exceptional time management. Spearheaded critical wireless surveys and infrastructure optimizations, significantly enhancing network performance. Renowned for deploying and managing Juniper and Aruba solutions, consistently exceeding SLA targets through innovative strategies and collaborative teamwork.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Network Technician
Communications Design and Management Pty. Ltd
Brisbane, Australia
09.2022 - Current
- Network Monitoring: Proficient in monitoring network infrastructures to guarantee optimal functionality, streamline operations, and enhance performance
- Networking Equipment Deployment: Experienced in traveling to customer sites for the installation and removal of critical networking equipment such as switches, routers, access points, and network environment monitors
- Collaborative Networking: Collaborates seamlessly with Network Engineers and Network Operations Center staff to deploy devices, perform firmware updates, configure and test network equipment, and troubleshoot connectivity issues
- 24/7 Support: Dedicated to providing on-call support during off-hours, weekends, and holidays, ensuring clients have immediate assistance during emergency situations and equipment failures
- Network Programming: Proficient in network programming tasks, including VLAN configuration changes, all within the framework of established Service Level Agreements (SLAs)
- Client-Centric: Delivers on-site services with precision, adhering to client specifications, and proactively recommending improvements when necessary
- Infrastructure Assessment: Skilled at inspecting and assessing LAN and WAN infrastructures, identifying, and resolving issues that impact network performance
- Wireless Expertise: Conducts wireless surveys pre- and post-installation using the EKAHUA wireless survey tool, with a keen eye for documentation and optimization
- Leadership and Teamwork: Proficient in organizing and guiding subcontractor personnel for onsite work in regional locations, facilitating equipment replacements and smooth cut overs
IT support engineer
Arvensys Technologies
Sunshine Coast, Australia
12.2021 - 10.2022
- Network Troubleshooting and Maintenance: Expertly diagnosed and resolved complex network issues, ensuring seamless connectivity and optimal performance
- Conducted regular maintenance of networking peripherals, enhancing system reliability and security
- Computer Systems Installation and Configuration: Successfully installed, configured, and provided ongoing support for diverse computer systems, including self-checkout systems and ATM machines through partnerships with NCR.com.au and ITS.com.au
- Software Troubleshooting: Proficiently identified and resolved software-related issues, guaranteeing uninterrupted operations for end-users
- Delivered prompt and effective solutions to software glitches and conflicts
- Hardware Replacements: Skillfully replaced hardware components, such as hard drives, memory modules, and graphics cards, minimizing downtime and improving system efficiency
- Service Level Agreement Management: Developed, managed, and administered service level agreements (SLAs) to meet and exceed client expectations
- Tracked and reported on key performance metrics, ensuring SLA compliance
Education
Master of Science - Information Technology (Computing and Networking)
James Cook University
Townsville07.2021
Bachelor of Technology - Electronics, and Instrumentation Engineering
JNT University
Andra Pradesh06.2018
Skills
- Juniper switches and SRX
- Aruba and HP switches
- MIST Access points
- Network troubleshooting
- Wireless survey, Ekahua
- Aruba central
- Switch Assessments
- Aruba access points Installation and onboarding
- Service Level Agreement (SLA) Management
- Emergency response/On-call support
- Time management
- Software configuration
- IP addressing
- Network configuration
- LAN configuration
- Network monitoring
- Preventive Maintenance
- ITIL framework
- Network security
- Ticket management
- Telephone technical support
- Server administration
- Wireless networking
- LAN and WAN management
- Network documentation
Certification
- 11/01/22, Junos, Associate (JNCIA-Junos), JUNIPER
- 12/01/22, Security, Associate (JNCIA-SEC), JUNIPER
- 04/01/23, ECSE wireless survey & design, Ekahua
- 01/01/24, Aruba Certified Switching Associate (ACSA)
- 12/10/24, MIST, Associate (JNCIA-MIST), JUNIPER
Projects
Juniper Switches and SRX (Break-fix), Network operation team (NOC), monitoring and troubleshooting issues with switches, access points and SRXs. Conducted configuration, troubleshooting, and replacement of networking switches, access points, and Network Environment Monitors to ensure uninterrupted network services. QPS Network Refresh, Played a pivotal role in the successful staging and installation of the network refresh project at QPS in Brisbane. Ensured enhanced performance, reliability, and security of the organization's network infrastructure. FIFA Women's World Cup Network Design Support, Provided crucial assistance in network design and support for the FIFA Women's World Cup in Brisbane. Conducted pre and post access points installation survey using Ekahua side kick and generated reports. Ensured seamless and secure connectivity for the tournament, contributing to the overall success of the event.
References
- Mr. Nishant Pasrija, Queensland Health, nishantpasrija@gmail.com, +61-420297864
- Mr. Christopher Debney, Woolworths group, Chris_debney@hotmail.com, +61-4 22712692
Timeline
Network Technician
Communications Design and Management Pty. Ltd
09.2022 - Current
IT support engineer
Arvensys Technologies
12.2021 - 10.2022
Master of Science - Information Technology (Computing and Networking)
James Cook University
Bachelor of Technology - Electronics, and Instrumentation Engineering
JNT University
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