Naga Pichikala
Brisbane
Summary
Personable and analytical, well-qualified in network protocols and security measures, with solid grounding in routing and switching. Possess hands-on skills in configuring and troubleshooting network hardware, ensuring optimal performance and reliability. Committed to enhancing network efficiency and security, driving seamless connectivity for users.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Network Engineer
Communications Design and Management Pty. Ltd
09.2022 - Current
- Troubleshot and resolved L1–L2 issues including VLAN misconfigurations, port errors, DHCP conflicts, and VPN connectivity problems.
- Monitored Juniper switches, firewalls, and wireless devices through Mist dashboard and network monitoring tools to ensure uptime and performance.
- Assisted in configuration and deployment of Juniper EX/QFX switches, SRX firewalls, and Mist APs under senior engineer guidance.
- Performed routine firmware and Junos OS upgrades, validated post-change connectivity, and documented results.
- Maintained accurate documentation of network topologies, device inventories, and configuration backups.
- Provided end-user support for connectivity issues and escalated complex incidents to senior engineers or vendors.
- Collaborated with team members on wireless surveys (Ekahau) and small-scale network deployments.
- Continued professional development by learning Junos routing protocols (OSPF, BGP) and beginning network automation with Python and Ansible.
- 24/7 Support: Dedicated to providing on-call support during off-hours, weekends, and holidays, ensuring clients have immediate assistance during emergency situations, and equipment failures.
- Infrastructure Assessment: Skilled at inspecting and assessing LAN and WAN infrastructures, identifying, and resolving issues that impact network performance.
- Wireless Expertise: Conducts wireless surveys pre- and post-installation using the EKAHUA wireless survey tool, with a keen eye for documentation and optimization.
IT Support Engineer
Arvensys Technologies
12.2021 - 10.2022
- Network Troubleshooting and Maintenance: Expertly diagnosed and resolved complex network issues, ensuring seamless connectivity and optimal performance.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
Education
Master of Science - Information Technology (Computing and Networking)
James Cook University
07.2021
Bachelor of Technology - Electronics and Instrumentation Engineering
JNT University
06.2018
Skills
- Juniper and Aruba network device expertise
- Network connectivity troubleshooting
- Skilled in utilizing network monitoring software
- BGP and OSPF routing
- MIST access point management
- Proficient in Ekahua wireless surveys
- Aruba Central administration
- Switch Assessments
- SLA compliance management
- Emergency response
- Network IP management
- Network monitoring
- Proactive maintenance strategies
- Proficient in ITIL practices
- Network protection strategies
- Customer support ticket handling
- Telephone technical support
- LAN and WAN management
- Network documentation management
- Network switching technologies
- Layer-2/3 protocols
- IP addressing and subnetting
- DNS deployment experience
- IP services, IP address management
- Routing protocol knowledge
- VLAN aggregation
- Troubleshooting wireless connectivity
- Network hardware installation
Certification
- 30/06/25, Junos, Specialist MIST wired, JUNIPER
- 12/10/24, MIST, Associate (JNCIA-MIST), JUNIPER
- 11/01/22, Junos, Associate (JNCIA-Junos), JUNIPER
- 12/01/22, Security, Associate (JNCIA-SEC), JUNIPER
- 04/01/23, ECSE wireless survey & design, Ekahua
- 01/01/24, Aruba Certified Switching Associate (ACSA)
Timeline
Network Engineer
Communications Design and Management Pty. Ltd
09.2022 - Current
IT Support Engineer
Arvensys Technologies
12.2021 - 10.2022
Bachelor of Technology - Electronics and Instrumentation Engineering
JNT University
Master of Science - Information Technology (Computing and Networking)
James Cook University
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