NAGA SRIKANTH KOTA
Goondiwindi,QLD
Summary
Dynamic professional with a proven track record at Liberty, excelling in customer service and team leadership. Expertise in inventory management and employee relations drives operational efficiency and enhances customer satisfaction. Innovative strategies have resulted in significant cost savings and improved team performance, fostering a collaborative environment focused on success.
Overview
6
6
years of professional experience
Work History
CA
LIBERTY
GOONDIWINDI, QLD
11.2024 - Current
- Executed daily duties with accuracy and efficiency.
- Contributed innovative solutions that improved team performance and outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
- Enhanced customer satisfaction by resolving issues through knowledgeable service.
- Prioritized tasks effectively to meet service objectives.
- Identified customer needs promptly and addressed them efficiently.
- Delivered exceptional service in face-to-face interactions and phone communications.
- Achieved cost savings through development of functional problem-solving solutions.
MANAGER
FISH AND CHIPS
Bundaberg, Australia
02.2022 - 06.2024
- Oversaw daily operations in fast-paced fish and chips restaurant.
- Supervised staff to ensure consistency in food preparation and service quality.
- Implemented training programs that improved team skills and operational efficiency.
- Coordinated inventory management to maintain freshness of ingredients and supplies.
- Enforced health and safety standards in food handling practices.
- Collaborated with suppliers to secure high-quality products at competitive prices.
- Monitored staff performance, addressing issues promptly to enhance productivity.
- Maintained accurate records of employee attendance, payroll, and vacation requests.
ASSISTANT STORE MANAGER
United Altona
12.2020 - 01.2022
- Oversaw daily store operations, ensuring high standards of customer service.
- Managed inventory levels and coordinated stock replenishment to optimize product availability.
- Implemented visual merchandising strategies to enhance product displays effectively.
- Addressed customer inquiries and resolved issues promptly to maintain satisfaction.
- Monitored sales trends, providing actionable feedback for operational improvements.
- Maintained accurate records of transactions, stock levels, and employee performance metrics.
- Reviewed financial statements and sales reports to assess productivity and goal achievement.
CONSOLE OPERATOR
United Petroleum Pimpama
Pimpama, Australia
02.2020 - 10.2020
- Monitored fuel distribution processes through operation of control consoles.
- Coordinated fuel transfer operations with team members and supervisors to enhance efficiency.
- Ensured adherence to safety regulations during all operational activities.
- Conducted routine inspections of equipment to sustain operational efficiency.
- Logged daily activities and incidents to maintain record accuracy.
- Generated detailed daily reports on console operations performed.
- Guided security personnel and issued visitor passes to guests for controlled access.
- Reported incidents and accidents to medical personnel and law enforcement, documenting shift activities.
Education
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) -
Southern Cross University
Brisbane, Queensland06.2021
Skills
- Business Leadership
- Performance Tracking
- Employee Relations
- Administration
- Scheduling
- Sales Promotion
- Inventory management
- Public speaking
Languages
Telugu & English.
Timeline
CA
LIBERTY
11.2024 - Current
MANAGER
FISH AND CHIPS
02.2022 - 06.2024
ASSISTANT STORE MANAGER
United Altona
12.2020 - 01.2022
CONSOLE OPERATOR
United Petroleum Pimpama
02.2020 - 10.2020
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) -
Southern Cross University