Naga Vadlamani

• Acted as the primary point of contact for customers, providing clear guidance, expectation management, and empathetic support throughout the claims lifecycle.
• Managed a portfolio of end-to-end insurance claims, ensuring timely, fair, and compliant outcomes in line with Australian legislation, policy conditions, and internal frameworks.
• Assessed coverage, liability, and entitlements, making sound claims decisions supported by evidence and best-practice principles.
• Coordinated with assessors, repairers, external service providers, and internal stakeholders to ensure timely progression of claims.
• Handled complaints, escalations, and complex customer matters to achieve positive resolutions and minimize disputes.
• Ensured accurate system documentation for compliance with audit and quality assurance standards.
• Demonstrated strong prioritisation and resilience while managing workloads in a high-volume, fast-paced environment.

• Partnered with stakeholders to translate customer challenges into tailored Dynamics 365 implementations, enhancing client satisfaction.
• Led customer engagement from consultation through support, ensuring satisfaction and value delivery.
• Delivered tailored Microsoft Dynamics 365 solutions aligned with business goals, fostering strong client relationships.
• Coordinated with technical teams to align solutions with client expectations, resolving issues promptly to ensure seamless service.
• Conducted solution demos and workshops to enhance client understanding of Dynamics 365 benefits.
• Monitored adoption and performance, recommending optimizations to maximize ROI.
• Provided hands-on support during onboarding and training for smooth transitions.
• Managed client feedback, addressing concerns swiftly to uphold trust and strengthen relationships.

Designed and implemented innovative talent acquisition strategies that enhanced employer branding, improved candidate experience, and reduced reliance on external recruitment agencies.

Led volume-based recruitment and career coaching projects for diverse jobseeker cohorts, consistently exceeding employment outcome targets and contractual milestones.

• Managed end-to-end recruitment lifecycles for corporate and community employment services, including approvals, job advertising, candidate sourcing, screening, selection, background checks, offer negotiation, and induction.
• Balanced high-volume candidate caseloads while delivering sourcing engagement and coaching support through digital and face-to-face models.
• Co-designed culturally responsive recruitment tools and assessment methods with internal teams and external stakeholders, enhancing accessibility for culturally and linguistically diverse jobseekers.
• Established strategic partnerships with community organizations and government agencies to facilitate sustainable employment outcomes for refugee, migrant, and mainstream candidates.
• Provided tailored coaching and pathway planning support to jobseekers, addressing barriers to employment while aligning skills with market needs.
• Administered recruitment systems to manage candidate pipelines, track activities, and generate compliance reports.

Managed recruitment processes for schools and central office roles, including advertising, shortlisting, interview scheduling, and contract preparation.

Coordinated HR operations for teaching and non-teaching staff, ensuring alignment with ministry policy and Employment Relations Act 2000.

• Provided accurate HR advisory support on collective and individual employment agreements to school leaders and regional office managers.
• Maintained compliant employee records in HRIS and payroll systems, ensuring data integrity for audits and reporting.
• Administered leave entitlements, accurately applying collective agreement provisions and public sector employment standards.
• Facilitated workforce planning through analysis of staffing reports, vacancy data, and headcount reporting for informed decision-making.
• Coordinated compliance checks such as teaching council registration and qualification validation to meet statutory requirements.
• Managed sensitive employee relations matters and performance documentation, escalating complex cases to senior HR business partners for resolution.