Nagaboina Narasimha Rao

• Kept equipment operating and in good condition by performing quality checks and calling in for repairs when needed.
• Collaborated with production teams to identify areas for improvement and implement corrective actions for better product outcomes.
• Played an integral part in new product development projects by providing valuable input on quality considerations and potential obstacles.
• Approved incoming materials by confirming specifications and taking measurement tests.
• Maintained up-to-date knowledge of industry best practices through regular professional development opportunities, leading to increased proficiency in role responsibilities.

• Experience supporting Windows 10 and 11, Server 2012 R2, Windows Server 2016 R2, Azure Virtual servers, backups, Microsoft Teams, Active Directory (on prem and Azure), Office 365, MimeCast, Remote Desktop Services, Azure Virtual Desktops
• Provided various IT related technical assistance to users Nationally via Manage Engine Service Desk plus and phone calls in accordance with SLA guidelines.
• Provided face to face Desktop support for staff via walkup and floor walking across the three Sydney based offices.
• Was the AV specialist in the Sydney office, testing, supporting, and deploying Polycom X series devices.

• Vendor management for repairs and warranty with Dell, HP, MAC and Microsoft laptops
• Deployment of Intune MDM management on a mixed iOS and Android BYOD fleet
• Supporting the roll-out of new applications including YSoft print management, Nitro PDF, and
E-Signing tool.
• Installing and configuring computer hardware, software, systems, networks, AV, utility printers
• Participated in office relocations and Hardware deployments.
• Assisted in the Migration of multiple franchise offices back onto the Corporate IT systems. This involved migrating mailboxes into the corporate 365 environment, moving SharePoint and local file server data into the Corporate Azure environment and Intune deployment on local hardware

• Answered customer inquiries via telephone, email and face-to-face contact.
• Resolved customer issues in an efficient and timely manner.
• Educated customers on products and services offered by the company.
• Assisted customers with placing orders for products and services.
• Developed strong customer relationships to encourage repeat business.

• Respond to and resolve user inquiries, requests, and technical issues via phone, email, or in-person. Provide troubleshooting assistance for hardware, software, and network-related problems.
• Install, configure, and maintain desktops, laptops, printers, scanners, and other hardware peripherals. Diagnose hardware issues and perform repairs or replacements as necessary.
• Troubleshoot network connectivity issues, including wired and wireless connections. Configure and troubleshoot network devices such as routers, switches, and access points.
• Provide excellent customer service by delivering timely and effective solutions, maintaining professionalism, and ensuring user satisfaction with IT support services.

• Streamlined IT processes for increased efficiency and reduced downtime.
• Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
• Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
• Employed remote support tools effectively for efficient troubleshooting of offsite issues.
• Collaborated with cross-functional teams to develop and implement IT solutions.
• Reduced support tickets through proactive maintenance of hardware, software, and systems.
• Installed, configured and maintained computer systems and network connections.