Nagala Devi

Having 13 + yrs. of Experience in various projects in Tata Consultancy services. Working as TCS Run Manager for Westpac client and managing Business and Group critical Financial Market applications such as Murex, Calypso, DCPK. Also worked on design, development and maintenance of back office applications under financial services domain in mainframe technologies. Detailed technical knowledge and hands-on-experience of Dev-ops process for agile projects across banking sectors. Around 1 yr. of experience in impact analysis, Monitoring, batch support in CFB application under telecom domain. Well versed with SQL technologies in CIS application under banking domain. Project experience in SDLC methodologies. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

• Collaborated with team of 20 in the Financial Markets domain for Westpac.
• Created Multiple Dashboards in SNOW that helps in resolving KPI issues which led to maintaining better Service Management practices.
• Created Power BI report for automatic Incident or Service request analysis to reduce the ticketing count.

• Online gateways - Production Support Analyst, Westpac Banking Corporation, 08/06/2017 to Till Now, Westpac is one of the leading Australia Bank. Online banking platform play an important role in earning huge revenue to the bank and feasibility to the customers to access their accounts at any time. Westpac Live is designed to enhance Westpac customer's online experience, and provide multichannel support such as web, mobile and tablet., Mainframe-Cobol, JCL. AS400 cross trained DB2I,FILD,FILA,SQL,EASYTRIEVE,SERVICE NOW,ENDEVOR,CHANGE MAN,SPLUNK,TWS,ISPF,TSO, SDSF, Experience in analysing existing systems, conceptualizing new systems, design systems integration, and deploying innovative business solutions using the highest standards of quality control. Payment or Transaction Hub production related activities and providing 24X7 Support for the production implementation. 24
• 7 availability of mainframe host transaction hub applications. Ensure all transactions initiated from Westpac Banking Payment or Transaction Hub (Includes Westpac live, Corporate Online, Telephone Banking) are processed depending on the transaction types (BIS, Direct Entry, Card Processing/Vision Plus-First data, GPP). Monitor and route the transaction and account history to the Westpac front end channel from trading bank or Vision plus., Write programs in Batch (COBOL, JCL & IMS DB) and Online (COBOL, CICS & IMS DC) Environments, Mainframe - IMS DB, COBOL, JCL, Easytrieve, Endevor, SPLUNK
• L2C Team, HSBC, 03/06/2016 - 07/06/2017, The Hong Kong and Shanghai Banking Corporation is one of the leading multi-national bank originated in Hong Kong. HSBC has a significant presence in each of the world's major financial markets, with the Americas, Asia Pacific and Europe each representing around one third of its business., Worked in merging the code across all regions. Conversion activities are done to create a centralized HUB so that the functions that are used by Local country are made available for other countries too., Production, AS400
• WM Core Processing Enhancement/Maintenance Project, Morgan Stanley, 02/09/2013 - 22/01/2016, Wealth Management is responsible for the design, development, delivery, and support of the technical platform behind the products and services used by the Business. The Back office applications, which falls under the wealth management division of financial Services. The business functions involves Master Security Description, Cage, Clearing, Settlement, Adjustments, Broker lending securities, Stock records, Risk Management, Corporate Actions etc. The project has a team of 20 member mainly involved in L2, L3 activities of the respective application support., Technical analysis and review of the L2 tasks mainly on MSD application. Creation and building of Knowledge repository. Worked on service now tool for logging, tracking and working on the tickets raised by customers. Prepared Metrics on the application for estimation. Implementation support and job monitoring. Worked on QA to QA1 conversion activities. Automation work on the adhoc request and reports. As a Team Lead, Monitored and mentored the team members in all the activities., Production and Test Environment, COBOL,J CL, Service Now
• Customer Focussed Billing, British Telecom, 06/02/2012 - 19/08/2013, Customer Focused Billing (CFB) - consolidates bills produced by the different systems into one CFB invoice. During consolidation CFB also performs discounting based on the CFB discount products that a customer have and produces a consolidated invoice package, Worked in a development cum maintenance project and involved in a development activity, also took responsibility in analyzing the Business Requirements that impacts the CFB system, Monitor and supports the jobs and its failure etc. Worked as part of team member in variable critical projects and delivered on time., Production, JCL, COBOL, Change Man
• CIS Data seeding team, Bank Of America, 03/05/2010 to 17/07/2011, CIS Data seeding and conditioning is an initiative which is intended to interact with all the CIS Applications. The project also interacts with an IMS DB application called BOSS which is a legacy application that is diverse from all the other applications., Have Exposure in identifying the data requirements that are specific to any other initiative and condition/Mine the identified data from all the data stores accordingly. The BAU (Business As-Usual) activities of the project include test region preparation, region shake out and Data Sync up. Along with the BAU, the scope of the project is to provide support for Bank Products, RCMM Project, EDI Project, Mace Project and Conversion projects like Country Wide, Merrill Lynch etc., where I have worked in all the Seeding and Conditioning related activities. The routine activities include mining data from DB2 data bases., Production, SQL, JCL and EZYTRIEVE

• Passport Number: N8483577
• Passport Date Of Issue: 03/28/2016
• Passport Place Of Issue: Chennai
• Date of Birth: 07/13/1987
• Nationality: Indian

Certified Associate in

• Process : ITIL Foundation Certification
• Process : Agile Way of Working Foundation
• SAFe 5 Product Owner/Product Manager