Naga Pavan Thirumalasetty
Melbourne,VIC
Summary
Overall, 5 years of experience in Salesforce.com CRM as Salesforce Developer. Having good exposure in Administration and Development in Salesforce CRM. Good Experience on Apex Controllers, Visual Force Pages, Triggers and Asynchronous operations. Good exposure to lightning aura components, events and Lightning Data Service. Proficient in both declarative and programmatic development, including Flows, Apex, Lightning Web Components (LWC), and custom metadata frameworks. Adept at integrating Salesforce with third-party applications using REST/SOAP APIs. Implemented Security and Sharing rules at object, field, and record level for different users at different levels of organization. Also, created various profiles and configured the permissions based on the organizational hierarchy. Good Experience in Creating of Custom Objects, Custom Fields, Formula Fields, Rollup Summary Fields, Validation Rules and Workflows, Approval Process, Process Builder. Experienced on generating Reports and Dashboards as per business requirement. Ability to quickly analyse and come-up with an efficient industry standard solution for a given problem, Strong ability to work individually in challenging environment. Quick learner and ability to adopt to dynamic work environments. Excellent analytical, communication, Leadership qualities and Interpersonal skills. Have knowledge on Software Development Life Cycle (SDLC).
Overview
7
7
years of professional experience
1
1
Certification
Work History
Salesforce Developer
Coles Group Australia
11.2023 - 12.2024
- Worked as Salesforce Developer in hyper care team, I am responsible for providing exceptional, VIP-level support to Coles that have deployed anti-loss prevention technologies, including skip scan, smart gates and bot solutions
- Implemented Salesforce Service Cloud including case management and email-to-case functionality
- Coles rolled out smart gates to over 500 stores, agents needed a system to log and track issues like “gate not locking” or “gate sensor malfunction.” configured Email-to-Case, automatically routing tickets to regional queues based on the store’s location
- Also applied Auto-Response Rules and Case Escalation Rules for high-priority VIP stores
- Designed and deployed workflows, validation rules, and approval processes based on client requirements
- Built declarative automation for business processes
- Configured a multi-step Approval Process triggered by a checkbox and failure count
- Ensured only records with proper fields populated could enter approval using Validation Rules
- Used Flows to update the case record status after final approval
- Contributed to development and testing of Apex classes and triggers for custom business logic
- Identified failures in syncing case updates with an external analytics dashboard due to malformed JSON
- Debugged using Workbench and logs, fixed Apex callout code using JSON
- Serialize () and updated Named Credential token settings
- Assisted in maintaining API integrations with external systems
- Before rolling out a new smart gate firmware tracking field, you tested changes in UAT with sample store data
- Created Test Scripts, executed multiple test cases, coordinated with QA teams, and fixed edge cases
- Worked with Release Manager to ensure Change Set deployment and post-deploy validation were successful
- Participated in UAT and release activities, ensuring deployment quality
- Responsibilities:
Salesforce Developer
Tata Consultancy Services
05.2022 - 10.2022
- Worked as Salesforce Developer at Tata Consultancy Services, from May 2022 to October 2022
- McKesson Corporation is an American company distributing pharmaceuticals and providing health information technology, medical supplies, and care management tools
- The company delivers a third of all pharmaceuticals used in North America and employs over 78,000 employees
- Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for Various functional needs in the application
- Developed SOQL with consideration to Governor Limits for data manipulation needs of the application
- Created Custom Objects and defined lookup and master-detail relationships on the objects
- Also created junction objects to establish connectivity among objects
- Designed and deployed Salesforce Forms to streamline data collection and improve user engagement
- Collaborated with stakeholders to gather requirements and translate them into technical specifications
- Optimized system performance by identifying and resolving bottlenecks in Apex code and SOQL queries
- Project #2 Cover Me
- Client Mckesson, US
- Role Salesforce developer
- Team Size 200
- Environment Salesforce Admin, salesforce Developer, visual studio
- Database MySQL, SOQL
- Description:
- Responsibilities:
Salesforce Developer
Cognizant Technology Services
06.2018 - 05.2022
- Worked as Salesforce developer at Cognizant Technology Solutions, from June 2018 to May 2022
- Media Application will be used by the employees of the Company to track the customer and their Newspaper preprints
- Once Customer takes the Subscription, we can add all information about customer subscription and personal details etc
- Every subscription of the customer will be added into the Database
- When customer gets the subscription then customer will get Newspaper based on the subscription
- Later company people will verify the details whether it is correct or not and then enter the verification details into the Database
- Working with standard sales force.com standard objects like Accounts, Contacts, and Cases
- Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve Complex business functionality
- Delivered end-to-end Salesforce solutions across Sales and Service Clouds, improving business process efficiency by 30%
- Developed and optimized complex Flows for automation, reducing reliance on code and improving maintainability
- Built custom Lightning Web Components and integrated them into Experience Cloud sites to enhance customer engagement
- Created scalable Apex classes, triggers, and batch processes aligned with Salesforce governor limits
- Developed the User Interface using Visual force
- Created a customized sales dashboard to enable quick access to the user on sales statistics
- Created page layouts, compact layouts and search layouts to organize fields, custom links and related lists
- Conducted code reviews, unit testing, and deployment activities using Salesforce DX and CI/CD tools like Jenkins
- Provided technical support and training to end-users, ensuring smooth adoption of new features and functionalities
- Project #1 Cover Me
- Client Gannett, US
- Role Salesforce developer
- Team Size 150
- Environment Salesforce admin, salesforce developer, visual studio, sosql
- Database MySQL
- Description:
- Responsibilities:
Education
Masters of IT - Information Technology
VIT
Melbourne, VICBachelors in IT - undefined
Bhavans Vivekananda College of Science, Humanities and Commerce
Skills
- Salesforce Technologies: Lightning Web Components (LWC), Apex, Visualforce, Salesforce Forms
- Development Tools: Salesforce DX, VS Code, Git, Jenkins
- SQL, MySQL
- Salesforce admin and development (Cloud)
- SQL Server, SQL Database
- JIRA, Python, Confluence
- Waterfall, Agile
Certification
- SQL admin
- Salesforce admin (ADM 201)
- Salesforce AI specialist
- Salesforce developer (PD1)
Accomplishments
- Developed 5+ validation rules and automated workflows that ensured data accuracy and reduced manual errors in ticket submissions by 40%.
- Delivered robust, bulk-safe Apex triggers and helper classes with 90%+ code coverage, contributing to a more scalable and maintainable codebase.
- Identified and resolved recurring issues in external API integrations, reducing failed sync attempts by 80%, improving visibility of case data in third-party analytics systems.
- Recognized as “Developer of the Quarter” for delivering high-impact Salesforce solutions.
- Reduced system downtime by 30% through proactive performance optimization and debugging.
- Mentored junior developers, fostering a culture of knowledge sharing and collaboration.
Languages
English
Professional Working
Timeline
Salesforce Developer
Coles Group Australia
11.2023 - 12.2024
Salesforce Developer
Tata Consultancy Services
05.2022 - 10.2022
Salesforce Developer
Cognizant Technology Services
06.2018 - 05.2022
Bachelors in IT - undefined
Bhavans Vivekananda College of Science, Humanities and Commerce
Masters of IT - Information Technology
VIT
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