Naghma Naz

Administrative Assistant

Qartaba Homes Pty Ltd

07.2021 - 06.2024

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Liaised between clients and vendors and maintained effective lines of communication.