Naghmeh Moshfegh

• Manage team performance and daily store operations
• Oversee stock adjustments and inventory accuracy
• Execute high standards of visual merchandising
• Organise and maintain reserve stock area
• Track and report staff KPIs
• Prepare and manage staff rosters

• Received the 2022 Store Excellence Award Victoria for achieving record-breaking sales of 88k during Black Friday.
• Store Excellence Award in Victoria 2023 for reaching sales worth 2 million dollars.
• Customer service.
• Recruited, trained and supervised employees.
• Set daily/weekly team targets to meet budgets and KPI’s.
• Resolving conflicts with customers.
• Maintain visual merchandising.
• Replenish stock between off-site and backroom.
• Weekly manager meetings with regional.
• Manage sales, wages and inventory to ensure profitability.
• Coach and develop team members.

• Assisting the store manager.
• Supervised employees.
• Completed store opening and closing procedures.
• Monitor performance and report on progress.
• Manages conflicts and resolves complaints.

• Customer service.
• Setting team targets to increase motivation and staff sales performance.
• Replenishing stock between off-site and store backroom daily.
• Resolving conflicts with customers.
• Stocktakes.
• Interviewing candidates.
• Securing the store.