Nagi Mizutani
Sydney
Summary
Dynamic and results-driven professional with extensive experience in customer service at Yokohama Landmark Tower, a renowned tourist spot in Japan.
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Information Clerk
Yokohama Landmark Tower
Kanagawa
05.2023 - 05.2025
- Greeted visitors and provided information about facilities and services.
- Managed front desk operations, ensuring a welcoming environment for guests.
- Assisted in handling guest inquiries through phone and email communications.
- Collaborated with team members to improve customer service delivery standards.
Store Clerk
Create SD.Co.,Ltd
Kanagawa
03.2021 - 03.2023
- Assisted customers with product selection and inquiries daily.
- Stocked shelves and organized merchandise to enhance visibility.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Hotel Waiter and Receptionist
御宿 風月無辺(onyado fu-getsumuhen)
Shizuoka
08.2022 - 10.2022
- Delivered exceptional customer service to enhance guest dining experiences.
- Assisted in menu navigation, providing recommendations based on guest preferences.
- Greeted guests warmly and ensured smooth check-in and check-out processes.
- Handled guest complaints professionally, ensuring timely resolution and satisfaction.
Cafe Server
Café Chat Noir
Kanagawa
01.2019 - 01.2020
- Provided exceptional customer service in a busy café environment.
- Prepared and served beverages according to café standards.
- Maintained cleanliness and organization of dining area and service stations.
Education
Bachelor of Arts - International Relations
Asia University (亜細亜大学)
Tokyo, Japan 04.2019 - 03.2023
Skills
- Front desk operations
- Customer inquiries management
- Information dissemination
- Cash register operation
- Effective communication
- Customer service
- Multitasking Abilities
- Trilingual: Native Japanese, proficient in English (C1) and Korean (TOPIK6)
Languages
Japanese
First Language
English
Advanced (C1)
C1
Korean
Proficient (C2)
C2
Chinese (Mandarin)
Beginner (A1)
A1
Timeline
Information Clerk
Yokohama Landmark Tower
05.2023 - 05.2025
Hotel Waiter and Receptionist
御宿 風月無辺(onyado fu-getsumuhen)
08.2022 - 10.2022
Store Clerk
Create SD.Co.,Ltd
03.2021 - 03.2023
Bachelor of Arts - International Relations
Asia University (亜細亜大学)
04.2019 - 03.2023
Cafe Server
Café Chat Noir
01.2019 - 01.2020