Nagib Ahmed

• Managed the development and implementation of the organisation's overall strategic plan, with a specific focus on primary healthcare.
• Enhanced operations and implemented technological innovations in collaboration with senior leadership and many external stakeholders in the WA community health sector.
• Increased overall team productivity by implementing innovative management strategies and streamlining communication channels.
• Developed innovative models of care to deliver placed based solution for effective and equitable primary healthcare service.
• Implemented the rollout and adoption of commonwealth national primary healthcare initiatives, aligning with national and regional health priorities.
• Implemented data-driven decision-making processes to drive continuous improvement in overall program and company performance.
• Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
• Identify opportunities for growth, innovation, and service improvement within primary healthcare sector.
• Monitor the external environment, including policy changes, funding opportunities, and emerging healthcare trends.

• Provided support for healthcare professionals by ensuring timely and accurate delivery of patient information.
• Document Digitization: The primary task involves using scanning machines to convert paper-based patient records (including medical history, reports, consent forms, etc.) into digital images. This is often a critical step in moving towards a completely electronic health record (EHR) system.
• Data Entry and Indexing: After scanning, responsible for ensuring the quality of the scanned images and indexing them correctly within the Infomedix software. This involves assigning relevant metadata (like patient name, date of service, document type) to each digital document for easy retrieval.
• Digital Patient Chart (DPC): Use Infomedix's DPC to access, review, and manage the digitized patient records. This software integrates various clinical and administrative data in one place, providing a comprehensive view of a patient's health journey.
• Maintained a high level of data integrity by staying current on industry best practices, participating in relevant professional associations, and attending conferences or training sessions as needed.
• Request Processing: handle requests for patient information from internal and external parties, ensuring these requests are processed according to hospital policies and legal requirements.
• Optimized digital database performance through careful monitoring, maintenance, and troubleshooting activities.
• Enhanced data accuracy by conducting thorough audits of health records and identifying discrepancies.
• Utilise many software systems to manage health information.

Spearheaded the operations of commonwealth healthcare initiatives aimed at improving overall patient care for priority populations.

• Overseen the implementation of commonwealth funded Aboriginal Health Programs for enhanced management of culturally secure chronic disease management to improving the health and wellbeing of Aboriginal and Torres Strait Islander people, as a critical component of closing the Gap initiative by improving access to culturally sensitive primary care
  services in the Perth metropolitan region.
• Headspace Armadale & Cannington: the national youth mental health program for young people between 12-25 years of age. As a chief tender writer, I have managed the tendering process, procurement of facility and eventual health workforce development, including the establishment of governance, consortium communities and youth references groups for the regions.
• InFocus Counselling Program provides short-term, free or low-cost counselling sessions with an experienced mental health professional. InFocus is suitable for: People experiencing high prevalence mental issues such as depression, anxiety and post-traumatic stress, Children and adults of all ages, Women experiencing perinatal depression, People from culturally and
  Linguistically Diverse (CaLD) backgrounds, Aboriginal and Torres Strait Islander people, People at mild to moderate risk of suicide or self-harm.
• HeartBeat is a community based cardiac rehabilitation program that is available to cardiac patients and those at risk of heart disease. This program runs for 2 hours each week for seven weeks. The group sessions are two hours in duration with one hour of education and one hour of supervised exercise.
• Managed Active Measures a community based weight loss program. The program will be run in the Bentley-Armadale Medicare Local catchment area for those with
  a BMI over 30. Clients can self-refer or be referred by their GP or Practice Nurse to the Active Measures Program.
• Managed the WA Metropolitan Healthy Lifestyle Program is a free community based; lifestyle modification program funded by the Australian Better Health Initiative.
• Persistent Pain Program is a broad approach to the management of chronic pain run by multidisciplinary team of clinicians including various Allied Health
  and Pain Specialists.
• Diabetes self-management program: This workshop was developed by Stanford University (DESMOND) and has been proven to change people’s lives. The workshopS assists clients who have Type 2 Diabetes to learn ways to self-manage their condition and take charge of their life. It is conducted by trained leaders in a friendly, supportive environment.
• Aged Care Program: provision of allied health service inreach into RACFs including (speech pathology, dietetics, podiatry, social work and psychology).
• Optimized patient care quality by regularly reviewing treatment plans and adjusting as needed based on individual needs.
• Facilitated interservice collaboration to streamline processes and enhance service delivery.
• Conducted risk assessments to identify potential areas of concern within the services, developing action plans accordingly to mitigate issues proactively.

• Manage the hospitals entire patient records department over the weekends and Evenings.
• Assisted in the transition from paper-based records to an electronic system, ensuring a smooth integration process for all staff members involved.
• Enhanced patient data accuracy by meticulously reviewing and updating medical records.
• Streamlined medical record retrieval processes, resulting in improved staff efficiency and patient satisfaction.
• Developed strong working relationships with physicians and nurses, fostering a collaborative environment that supported high-quality patient care delivery.
• Manage requests, and distributes of patient records and documentation for use within and outside the Swan District hospital departments.
• Maintains a suitable medical record tracking system in keeping with SKHS WebPas HIMS.
• Maintain the Department filing system including active, inactive and deceased filing storage.
• Assist with clinical audits from both in house hospital departments/ clinics as well as from outside hospital and other government agency requests.

Population Health Planning Program (Bentley-Armadale Medicare Local). Strategic management role overseeing BAML Population Health Planning and Research. The role reported to the Chief Executive Officer. The role was primarily responsible for developing BAML's needs-based planning for managing comprehensive primary health care and population health across the Bentley-Armadale Medicare local region. Currently managed roles/programs include the following.

Population Health Planning Program:

Provide comprehensive and timely advice to the CEO and BAML Executive Management team on emerging and existing primary health care and population health issues and capacity-building opportunities through:

• Skillfully utilise contemporary planning tools, methodologies (including epidemiological analysis) and frameworks to scope, develop, implement, evaluate, monitor and report on BAML's strategic responses to primary health care and population health issues.
• Apply principles of evidence-based practice; implemented structured approach to strategy development and evaluation, needs identification, priority setting, risk management, project, change management and quality improvement.
• Lead a team 15 both medical and allied health clinicians and health administrators that delivered exceptional, wide-ranging community health need assessments.
• Identify funding opportunities, prepare funding tenders, submissions and proposals and make recommendations for endorsement by the Medicare Local.
• Facilitate and prepare reports, briefing notes and responses for key stakeholders including the BAML Executive. Provide input into the strategic direction of Medicare Local.

Stakeholder relationships

• Liaise with external bodies and institutions to ensure up-to-date knowledge and understanding of Government and relevant non-government organisation policy and programs.
• Facilitate an area wide approach to health needs assessment, primary care service integration and the development of sustainable solutions through strategic research, planning, evaluation and partnership management.

Project management

• Manage service development initiatives including the dissemination of information and development of service models, frameworks and resources for the successful translation of new knowledge into practice. Develop action plans and business proposals and manage project to closure and evaluation.

Procurement & Clinical Service Design

• Provided funding support for the provision of comprehensive face-to-face after hours services in their BAML.
• Establishment of community based Iron infusion therapy clinic, Belvidere St Health Centre, Belmont - 2013.
• Iron infusion therapy Service in RACFs: an outreach services, 2015.
• Establishment of COPD clinic, 2014.
• Aboriginal Health Care Coordination in Medical Hostels Trial 2014-15.

Afterhours primary care program.

• Provided funding support for the provision of comprehensive face-to-face after hours services in their BAML region. Project managing funding for this is sourced from redirected Practice Incentive Program (After Hours Incentive) payments, the GP After Hours grants scheme and additional targeted new grants. Under this program, Medicare Locals are responsible for the administration of dedicated funding to further improve access to afterhours care. This includes working in
  consultation with local communities to develop and implement regionally tailored after hours service models, building on existing services where possible.

Outer Metropolitan Relocation Incentive Grant (OMRIG).

The Programme was designed to meet the Government’s commitment to outer metropolitan areas. It encouraged eligible general practitioners and specialists, who currently work in inner metropolitan Perth areas to relocate to, and remain in, outer metropolitan regions. This included:

• Medical practitioners who are currently working part-time or who are temporarily out of the workforce.
• Administer 2013-14 OMRIG funding agreements between the Medicare Local and medical practitioners in accordance with the Programme Guidelines.
• Promote OMRIG within the Medicare Local’s boundary (Southern metro Perth).
• Undertake verification of medical practitioner details.
• Participate in meetings/teleconferences to be held as required, between the Department of Health and other relevant stakeholders.
• Provide a letter of support to applicants seeking to relocate under the Programme. Letters of support must address the net benefit to the community.
• Collect and provide information/data on the Programme for reporting purposes as requested by the Department of Health.
• Manage enquiries and correspondence from medical practitioners relating to eligibility.
• Regularly consult with the Federal Department of Health in relations to policy and operational matters associated with OMRIG.

General Practice/Primary Care Sector Support

The BAML General Practice Support program incorporates many services to provide accessible and up-to-date information and resources and guides to support General
Practices within the catchment. The areas of focus for the General Practice Support program included the provision of
resources for practice accreditation and re-accreditation; Medicare Australia updates; IPs and SIPs; chronic disease management; medical software templates, data cleansing,
practice and human resource management. The Practice support team also distributed WA Health communicable disease alerts encourages practices to remind and recall and provide information on the availability of training and education opportunities for all
practice staff.

National eHealth Change and Adoption Initiative

Support and implement the eHealth initiatives in the Bentley-Armadale Medicare Local region including (but not limited to):

• rollout of the Personally Controlled Electronic Health Record (PCEHR).
• Identify the level of eHealth awareness and readiness of the local community (consumers and providers) and assist in developing a local Change and Adoption Plan to meet identified needs.
• Drive awareness of the eHealth record system amongst primary health care providers and consumers locally.
• Provide training and support for clinicians and practices in activities involved in eHealth readiness and adoption.
• Increase information technology capacity and eHealth readiness in the General Practice setting.
• Support local general practice to meet eligibility requirements for the eHealth Practice Incentive Program (ePIP).
• Support patient consent and registration processes for the eHealth record system.
• Facilitate coordination and integration across providers using the eHealth records system and eHealth more broadly including LHNs, and allied health.
• Report on the eHealth experience and achievements by Medicare Local including participating in surveys and reporting activities managed by the AML Alliance to understand achievement, progress and barriers to adoption of eHealth in primary health care in the Region.
• Supporting primary care providers in improving data quality; and maintenance of the National Health Services Directory (NHSD).

Alzheimer’s group - School of Public Health Curtin University of Technology - Working with Alzheimer's disease group as a 4th year undergraduate research student.

• Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
• Organized research materials, maintaining a well-ordered workspace conducive to productivity.
• Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
• Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.