Summary
Overview
Work History
Education
Skills
Volunteer & Community Engagement Experience
Timeline
Generic

Nagina Sidiqi

Clyde North,Australia

Summary

Motivated and compassionate emerging professional with a Bachelor of Criminal Justice, and formal qualifications in Youth Work (Diploma and Certificate IV). I have experience engaging with at-risk young people through community-based volunteer programs, with a strong foundation in trauma-informed and culturally safe practices. Passionate about supporting youth rehabilitation, reducing recidivism, and contributing to safer communities. Brings skills in communication, conflict resolution, client advocacy, and stakeholder collaboration. Seeking to contribute as a Youth Justice Case Manager within the Department of Justice and Community Safety.

Overview

4
4
years of professional experience

Work History

Sales Assistant

Baby Bunting
Chadstone, Victoria
11.2021 - 02.2023
  • Built positive connections by greeting and engaging with diverse customers, demonstrating strong interpersonal skills.
  • Listened actively to customer needs and provided clear, supportive explanations—skills essential for youth engagement.
  • Handled financial transactions responsibly, showing attention to detail, and trustworthiness.
  • Took initiative in opening and closing procedures, demonstrating reliability and accountability.
  • Offered personalized recommendations with empathy, adapting communication to different individuals.
  • Maintained a welcoming, organized environment, supporting a safe, and respectful space.
  • Collaborated effectively with team members to meet daily goals and maintain store standards.

Customer Service and Sales Representative

Suncorp Bank- AAMI Insurance
Melbourne, Victoria
04.2019 - 07.2021
  • Managed a high volume of inbound calls daily, demonstrating strong communication and multitasking skills.
  • Responded thoughtfully to client queries, recalling detailed information and policies with accuracy, showcasing active listening and problem-solving abilities.
  • Consistently met service standards aligned with contractual KPIs, reflecting reliability, and commitment to quality.
  • Built trust and rapport through empathetic, professional communication, fostering positive relationships.
  • Maintained calmness and professionalism in challenging situations, ensuring client concerns were addressed and followed up promptly.
  • Generated leads by identifying client needs, demonstrating initiative, and a proactive approach.
  • Delivered results reflected in high customer satisfaction and call quality metrics, illustrating dedication and effectiveness.

Education

Bachelor of Criminal Justice -

RMIT University
Melbourne
01-2024

Diploma of Youth Work -

RMIT University
Melbourne
01-2018

Certificate IV in Youth Work -

RMIT University
Melbourne
01-2017

Victorian Certificate of Education (VCE) -

Gleneagles Secondary College
Endeavour Hills
01-2014

Skills

  • Youth engagement
  • Behavioral support
  • Case coordination
  • Service referral
  • Trauma-informed practice
  • Strengths-based practice
  • Conflict resolution
  • De-escalation techniques
  • Cultural awareness
  • Inclusive communication
  • Stakeholder liaison
  • Community liaison
  • Time management
  • Team orientation

Volunteer & Community Engagement Experience

Centre for Multicultural Youth – Ucan2 Program

Dandenong, VIC – 2017

Youth mentor

  • Mentored newly arrived refugee youth, providing social support and guidance on cultural adjustment
  • Supported job readiness through resume writing, mock interviews, and confidence-building activities
  • Encouraged young people, both one-on-one and in group settings, to explore employment opportunities and education pathways aligned with their interests
  • Approached sensitive topics with care and cultural awareness, offering support when young people shared traumatic memories
  • Participated in debriefing processes following emotionally challenging sessions to maintain trauma-informed and ethical practice
  • Contributed to a welcoming and inclusive group environment by fostering a sense of safety and belonging
  • Participated in briefings and debriefings to reflect on practice and adapt to the evolving needs of the group
  • Connected young people to relevant well-being services, referral pathways, and community resources

RMIT SNAP School Network

Melbourne, VIC-2018

Peer educator

  • Delivered interactive workshops to VCAL students, promoting access to tertiary education pathways
  • Facilitated campus tours and discussions to familiarize students with university life and available support services
  • Developed and presented content on youth empowerment, mental health, and cultural inclusion
  • Provided students with tertiary application resources, including personal statement structures, and program guides
  • Encouraged student participation and public speaking to promote confidence and self-expression
  • Promoted awareness of RMIT programs, scholarship opportunities, and entry pathways for nontraditional students

Girl Guides

Narre Warren North, VIC – 2017

Youth mentor

  • Empowered girls aged 5–17 through inclusive, engaging activities designed to build confidence, resilience, and leadership skills
  • Created a supportive and empowering space for young participants to express themselves, take on challenges, and discover their potential
  • Promoted positive body image and self-esteem through open, age-appropriate discussions, and role modeling healthy attitudes
  • Upheld child safety standards in alignment with Girl Guides Victoria’s Child Safe Framework, and national/state WHS legislation
  • Contributed to a culture of accountability and best practices by following established risk management procedures
  • Worked collaboratively with the leadership team to plan and deliver high-quality programs aligned with Girl Guides' strategic goals
  • Served as a positive role model, consistently promoting respectful communication, community involvement, and ethical decision-making
  • Supported the well-being and personal growth of each girl by responding to their individual needs with empathy and encouragement

Timeline

Sales Assistant

Baby Bunting
11.2021 - 02.2023

Customer Service and Sales Representative

Suncorp Bank- AAMI Insurance
04.2019 - 07.2021

Bachelor of Criminal Justice -

RMIT University

Diploma of Youth Work -

RMIT University

Certificate IV in Youth Work -

RMIT University

Victorian Certificate of Education (VCE) -

Gleneagles Secondary College
Nagina Sidiqi