Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Technology stack
Timeline
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NAGI REDDY AKKALA

Engineering Manager
Melbourne,VIC

Summary

Instrumental Technology Leader bringing 12 years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.

Overview

4
4
Certifications
4
4
years of post-secondary education
11
11
years of professional experience

Work History

Delivery and Analysis Lead

NAB
Melbourne, VIC
05.2019 - Current
    • Acted as delivery lead for 4 agile squads in Financial Crime KYC technology to build and maintain enterprise level Identity Verification (IDV) services.
    • Planned and executed IDV projects of size about $15 million per year managing stakeholders at senior level both from technology and business.
    • Critically reviewed and influenced IT architecture and solution designing for enterprise class IDV services.
    • Acted as single point of contact for all high level business requirements, implemented solutions and engineering practices across squads.
    • As 2nd In Charge(2IC), Hired, mentored and managed people required to develop and support software applications built on AWS using leading edge Microservices, React Mini apps and CI/CD frameworks.
    • Managed compliance obligations, Critical Hygiene Framework, Risk items as per organization's and regulators' policies.
    • Delivered enterprise level Manual IDV application which enabled to decommission 3000+ desktop AUSTRACID applications, addressed compliance obligations and provided one way same way process for entire bank.

Technical Delivery Lead

Infosys Australia, NAB
Melbourne, Australia
08.2018 - 04.2019
    • As Test Data Management (TDM) delivery lead from Infosys, partnered with Security teams to strategically plan and eliminate data privacy breaches in NAB's non-production environments.
    • Lead team of size 8-10 people in offshore, onshore model to deliver data masking solutions for TDM team.
    • Planned, executed and delivered 2 medium size projects to mask data in PPTE(performance) environments for organization's Internet Banking and Financial Crime monitoring platforms of data base sizes above 10 TB by demonstrating technical leadership in Relational Data Base Management Systems.
    • Facilitated workshops with multiple technology service owners in organization for short and long term planning and implementation strategies for masking confidential data in non-production environments.
    • Critically reviewed existing automation approaches for effective reusability of solution across multiple assets and multiple technologies On-prem and Cloud platforms, AWS/Azure.
    • Exceeded goals through effective task prioritization using scrum methodologies by taking in charge of all squad events including PI planning and with hands on JIRA and Confluence.
    • Monitored progress and examined risks of various projects, including setting forth contingency plans.

Application Support Lead/Business Operations Lead

Infosys Australia, NBN
Melbourne, VIC
06.2016 - 07.2018
    • Lead IT operations squad of 5-8 size focusing on enhancing IT solutions for new NBN broad band products HFC and FTTC.
    • Supported Business Readiness Testing(BRT), analysis of current risks and future enhancements for successful full-fledged product launch for FTTC broadband product.
    • Engaged with different stake holders from various departments including Systems Engineering Office, Network Engineering Office, Network Planning and Deployment Office while running hyper care for newly launched FTTC product.
    • Lead delivery of hyper care defects/enhancements by coordinating with multiple technology teams located across Melbourne, Sydney and Offshore team in India.
    • Partnered with HFC service activations program director to improve business operations that are interfacing with technology teams, by leading team to investigate and reduce unnecessary processes, introduced automated processes, robots and achieved 2 fold reduction in contact centre resources.

Technology Lead

Infosys Limited
Bangalore, India
07.2015 - 05.2016
    • Lead development and maintenance for 3 mission/business critical applications across NBN and Maxis accounts in Telecom domain.
    • Defined roles and responsibilities of each team member.
    • Reported on projects progress to relevant stakeholders and escalated incidents to right level and made sure to maintain organization's SLAs.
    • Collaborated with other departments to ensure smooth work flow and efficient organization operations.
    • Developed technical solutions to diverse operational problems.
    • Practiced and well versed with all ITSM processes including but not limited to Incident, Problem and Change management.

Technology Operations Lead

Infosys Malaysia, Maxis
Kuala Lumpur, Malaysia
06.2012 - 06.2015
    • Mentored and supervised team of size 5 on Credits and collections application support.
    • Established production support process and acted as first level escalation contact from offshore and onshore.
    • Handled Incidents of priorities 1,2,3,4 while working on remedy tool for raising and closing tickets, incidents, change requests etc.
    • Directed onsite training for business users to maximize productivity.
    • Provided continued maintenance and development of bug fixes and patch sets for existing web applications and ensured business continuity.

Systems Engineer

Infosys Limited, Telstra
Hyderabad, India
10.2009 - 05.2012
    • Acted as On site co-coordinator and anchored 3 key Business Initiatives from Telstra, Australia by adapting agile methodologies first time ever in Telstra IT projects based on oracle, dot net integrated technology.
    • Worked as PL/SQL developer and tester for Forecasting application.
    • Worked on deployment strategies, production roll out and hand over to production support team.
    • Worked on requirements for Business Initiatives (BI) which required analysis and design knowledge for maintenance and tuning of history data base.

Education

Bachelor of Technology - Bio Technology

K L University
Andhrapradesh, India
08.2005 - 04.2009

Skills

    Technical Leadership

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Accomplishments

  • Received best project awards in numerous occasions from Infosys, NBN.
  • Received quarterly project champ award for a Telstra project from Infosys.
  • Played a key role in 2 fold reduction of contact centre staff by helping to automate system operations for NBN service activations.
  • Delivered enterprise level manual identity verification services for NAB.

Certification

Oracle Database 11g: Introduction to SQL, Associate Level

Technology stack

  • Oracle DBA, Java Microservices, Dot Net, C#, React, PostgreSQL, CI/CD, AWS/ Azure cloud

Timeline

Delivery and Analysis Lead

NAB
05.2019 - Current

Oracle Database 11g: Introduction to SQL, Associate Level

12-2018

Technical Delivery Lead

Infosys Australia, NAB
08.2018 - 04.2019

Application Support Lead/Business Operations Lead

Infosys Australia, NBN
06.2016 - 07.2018

Technology Lead

Infosys Limited
07.2015 - 05.2016

Technology Operations Lead

Infosys Malaysia, Maxis
06.2012 - 06.2015

Systems Engineer

Infosys Limited, Telstra
10.2009 - 05.2012

Bachelor of Technology - Bio Technology

K L University
08.2005 - 04.2009

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NAGI REDDY AKKALAEngineering Manager