Nagita (Maureen) Kaggwa

Department For Child Protection
Supervisor Multicultural Services (2017 - Current)

• Manage day-to-day operations of Multicultural Services, including casework services and community engagement.
• Oversee Unaccompanied Humanitarian Program and associated agreements with Department of Immigration.
• Provide advice and recommendations to the Director, including case work direction for complex case and strategic team direction.
• Develop sector partnerships to support strategic goals and develop referral pathways.
• Identify new and emerging issues affecting refugee and migrant young people, for targeted service responses.
• Support the management of Department of Immigration UHM budget of $500,000, alongside Central Region Business Manager.
• Support Senior Practitioners in overseeing complex cases and managing staff leave balances and HR.
• Identify and address structural barriers for refugee and migrant young people interfacing with the DCP.
• Provide support to Central Regional Director on specialized projects and research.

• Develop and deliver training on refugee and migrant issues, interfacing in the child protection system.

• Stay updated on settlement practices through professional development and maintaining afflictions with sector experts and academics.

• Identify and pursue training opportunities for MS, forming strategic partnerships and referral pathways .

• Facilitate discussions and workshops, with DCP Learning and Development and demonstrate training impact through evaluation.

• Allocate referrals and provide case direction to social work team.

• Supervise social work students and led case consultation and co-work with staff across the Department

• Produce quality reports and briefings for Regional Directors.

Department for Child Protection, Western Australia, West Kimberley District,

Child Protection Worker August 2013-2014

Child Protection Worker in a remote rural town called Fitzroy Crossing, working primarily with Aboriginal communities leaving across the Fitzroy Valley.

I work in a small generic office and my duties included, intake and assessment, case management of children in the care of the Chief Executive Office and the provision of social services.

Department of Education and Child Development, Intercountry Services

Case Management May 2006 2015

During my 7 ½ years at Families SA, Intercountry Services, I provided comprehensive case management to unaccompanied refugee minors and their families from diverse backgrounds including Africa, Afghanistan, Asia, Middle East, and Australia. As an experienced social worker, I handled complex cases, collaborated with less experienced staff, and offered cultural consultancy to supervisors, senior practitioners, departmental psychologists, and principal social workers.

Assessment Officer – Out of Home Care Team

Perform comprehensive assessments of prospective foster carers using Step by Step and Wingaya tools, including background checks and DSCI Screening. Collaborate with Carer Assessment and Registration Unit (CARU) to finalize assessments. Coordinate and provide ongoing training for foster carers, covering orientation, Shared Stories Shared Lives, Child Safe Environments, and Infant Safe Training.

I managed Tracing and Refugee Services in South Australia, facilitating support for individuals separated by conflict or disasters, and providing case management for refugees and asylum seekers. I oversaw the Asylum Seeker Assistance Scheme (ASAS), administered by ARC and funded by the Department of Immigration and Citizenship (DIAC), ensuring clients received necessary medical and financial aid during refugee status processing. Additionally, I managed case files for families and individuals in community detention, liaising with DIAC and ARC national office. As an international tracing officer, I regularly visited Baxter Detention Facilities to address humanitarian concerns and provide tracing services.