Nahla Ghamrawi
Chesterhill,NSW
Summary
With all my 25 years of experience, I pose a significantly strong ability to pass on knowledge, skills and technique required within the field. This can be accredited to my communication skills and ability to cope with pressure having been in various leadership positions in the past. This will provide me with the opportunity to reach a peak in my career and reach my maximum potential. I am organized and a dependable candidate successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals, to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
Work History
Fosseys
01.1995
- Checkout operator
- Money Handling
- Customer Service
- Returns.
Trainer & Assessor
Clinical Labs Pathology
09.2021 - Current
- Training new employees of procedures and protocols
- Upskilling and refresher training for collectors
- Ensuring venepuncture technique is satisfactory
- Signing off competent trainees.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Monitored participant workflow and behaviour throughout training process.
Area Supervisor (West)
Medlab Pathology
03.2019 - 09.2021
- Rostering for 86 blood collectors
- Set up new collection rooms
- On site refresher training for staff
- Pays
- Marketing
- Rolling out new procedures
- Contracts
- Opening and setting up new collection rooms.
- Coached collectors through day-to-day work and complex problems.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Lab Assisstant/Department Supervisor
Medlab Pathology
03.2017 - 04.2019
- Sendaways
- SRA
- Data entry
- Trouble shooting.
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Rostering
Pathology Blood Collector
ACT Pathology
03.2009 - 01.2017
- Blood collections all wards
- Paediatric Collections.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Used personal protective equipment correctly to protect coworkers and patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Tracked collected specimens by initialling, dating, and noting times of collection.
- Organized daily work based on collection priority.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Lab Assistant/Pathology Blood Collector
Medlab Pathology
01.2001 - 03.2009
- 2IC to Collections Manager
- Blood collections
- Blood pressure, Holter Monitor and ECG procedures
- Paediatric bleeds
- Rostering
- Marketing.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Prepared specimens for testing and analysis.
- Carefully reviewed test results for accuracy.
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
- Performed diagnostic and therapeutic laboratory procedures.
- Accounts
Lab Assisstant
SDS Pathology
01.1998 - 01.2001
- Blood collection
- Specimen reception (Processing Specimens)
- Worked in all Departments (Microbiology, Serology, Haematology, Sendaways and Cytology).
- Prepared specimens for testing and analysis.
- Demonstrated competence in collecting lab samples for testing.
- Carefully reviewed test results for accuracy.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Trained and supervised junior technicians in laboratory protocols.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Managed specimen sample handling, receiving, storage and inventory.
Customer Service Manager
Coles Supermarket
01.1995 - 01.1998
- Customer Service
- Front end Controller
- Rostering
- Ordering Stock
- Supervising Checkout operators
- Refunds and exchanges.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Created and reviewed invoices to confirm accuracy.
Education
Higher school certificate -
Certificate 3 in Laboratory Skills -
Phlebotomy course -
Certificate 3 in pathology collections -
Certificate 4 in Training and Assessment -
Skills
- Creativity
- Leadership
- Conflict Resolution
- Problem solving
- Teamwork
- Interpersonal Communication
- Teamwork and Collaboration
- Clerical Support
- Decision-Making
- Cultural Awareness
- Relationship Building
- Organization and Time Management
References
Amro Attia, 0431 369 212- Operations Manager, Southern Sun Pathology
Maja Wolow, 0422 390 252 - NSW/ACT Collections Manager, Clinical Labs Pathology
Languages
Arabic
Native or Bilingual
Timeline
Trainer & Assessor
Clinical Labs Pathology
09.2021 - Current
Area Supervisor (West)
Medlab Pathology
03.2019 - 09.2021
Lab Assisstant/Department Supervisor
Medlab Pathology
03.2017 - 04.2019
Pathology Blood Collector
ACT Pathology
03.2009 - 01.2017
Lab Assistant/Pathology Blood Collector
Medlab Pathology
01.2001 - 03.2009
Lab Assisstant
SDS Pathology
01.1998 - 01.2001
Fosseys
01.1995
Customer Service Manager
Coles Supermarket
01.1995 - 01.1998
Higher school certificate -
Certificate 3 in Laboratory Skills -
Phlebotomy course -
Certificate 3 in pathology collections -
Certificate 4 in Training and Assessment -
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