Naho Kageyama
Parramatta Park,QLD
Summary
Enthusiastic Sales and Customer Service professional with 10 years experience providing high quality service under busy and high-pressure environment. Skilled in understanding customers' requests and resolving the problems. Strong interpersonal skills for providing outstanding customer service. Achieved the top 5 % of the company by work performance.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
3
3
Certificates
3
3
Languages
Work History
Sales Representative
Mazda Logistics Co., Ltd
Hiroshima, Japan
04.2015 - 12.2022
- Conducted interviews with customers about their transportation attentively.
- Proposed our transportation plan and quotations to meet customer's requests.
- Arranged door-to-door transportation to meet customer’s due dates.
- Coordinated smoothly with brunches and subcontractors including foreign counties.
- Built trust with teams and customers in a friendly manner and with open-mindedness.
- Assisted in training new employees by putting myself in their position.
Restaurant staff
BIFUTON SAKABA
HIroshima, Japan
10.2013 - 02.2015
- Greeted customers in a friendly manner and escorted guests to their tables warmly.
- Took orders from guests for food and drinks and told the orders to kitchen correctly.
- Made drinks and serve dishes from kitchen and drinks speedily.
- Entered their orders into a cash register and calculate the bills.
- Cleared and cleaned tables to maintain high hygiene standards.
Café staff
SAINTMARC CAFÉ CO., LTD
Hiroshima, Japan
06.2011 - 01.2013
- Greeted customers cordially and take orders from them.
- Entered their orders into a cash register and calculate the bills.
- Put napkins, cutlery and plates speedily on the tray according to customer’s orders.
- Made drinks and serve them promptly.
- Dealt with customer’s complain and propose alternative plans to improve customer’s experience
- Worked under pressure, serving high volume of customers
- Assisted with all duties involved in running café to operate smoothly
Education
Bachelor of International Studies -
Hiroshima City University
Hiroshima 04.2011 - 03.2015
Skills
Interpersonal communication skills
Certification
TOEIC 885
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Representative
Mazda Logistics Co., Ltd
04.2015 - 12.2022
Restaurant staff
BIFUTON SAKABA
10.2013 - 02.2015
Café staff
SAINTMARC CAFÉ CO., LTD
06.2011 - 01.2013
Bachelor of International Studies -
Hiroshima City University
04.2011 - 03.2015
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