Naho Kageyama
Parramatta Park,QLD
Summary
Enthusiastic Sales and Customer Service professional with 10 years experience providing high quality service under busy and high-pressure environment. Skilled in understanding customers' requests and resolving the problems. Strong interpersonal skills for providing outstanding customer service. Achieved the top 5 % of the company by work performance.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
3
3
Certificates
3
3
Languages
Work History
Sales Representative
Mazda Logistics Co., Ltd
Hiroshima, Japan
04.2015 - 12.2022
- Conducted interviews with customers about their transportation attentively.
- Proposed our transportation plan and quotations to meet customer's requests.
- Arranged door-to-door transportation to meet customer’s due dates.
- Coordinated smoothly with brunches and subcontractors including foreign counties.
- Built trust with teams and customers in a friendly manner and with open-mindedness.
- Assisted in training new employees by putting myself in their position.
Restaurant staff
BIFUTON SAKABA
HIroshima, Japan
10.2013 - 02.2015
- Greeted customers in a friendly manner and escorted guests to their tables warmly.
- Took orders from guests for food and drinks and told the orders to kitchen correctly.
- Made drinks and serve dishes from kitchen and drinks speedily.
- Entered their orders into a cash register and calculate the bills.
- Cleared and cleaned tables to maintain high hygiene standards.
Café staff
SAINTMARC CAFÉ CO., LTD
Hiroshima, Japan
06.2011 - 01.2013
- Greeted customers cordially and take orders from them.
- Entered their orders into a cash register and calculate the bills.
- Put napkins, cutlery and plates speedily on the tray according to customer’s orders.
- Made drinks and serve them promptly.
- Dealt with customer’s complain and propose alternative plans to improve customer’s experience
- Worked under pressure, serving high volume of customers
- Assisted with all duties involved in running café to operate smoothly
Education
Bachelor of International Studies -
Hiroshima City University
Hiroshima 04.2011 - 03.2015
Skills
Interpersonal communication skills
Problem solving strength
Time Management Skills
Customer Service
Customer Relations
International trade administrations
Certification
TOEIC 885
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Representative
Mazda Logistics Co., Ltd
04.2015 - 12.2022
Restaurant staff
BIFUTON SAKABA
10.2013 - 02.2015
Café staff
SAINTMARC CAFÉ CO., LTD
06.2011 - 01.2013
Bachelor of International Studies -
Hiroshima City University
04.2011 - 03.2015