Nahoia Viniki
Townsville,QLD
Summary
Dynamic leader with a proven track record at McDonald's, excelling in customer service and team leadership. Enhanced customer satisfaction scores significantly by revamping service protocols and fostering a culture of excellence. Skilled in staff training, mentoring, and driving performance through strategic goal setting and policy implementation. Achieved notable employee engagement and efficiency improvements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
McDonald's
01.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Education
Kirwan State High School
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Task delegation
- Goal setting
- Documentation and reporting
- Policy implementation
- Coaching and mentoring
Certification
- Fire Safety Awareness and usage of equipment - Safety and Learning Techniques 2024
State of attainment:
- HLTAID009 Provide cardiopulmonary resuscitation - ABC First Aid 2024
- HLTAID010 Provide basic emergency life support - ABC First Aid 2024
- HLTAID011 Provide First Aid - ABC First Aid 2024
Timeline
Manager
McDonald's
01.2021 - Current
Kirwan State High School
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