Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Timeline
Generic

NAHRAIN ZUMURRUD

Sydney,NSW

Summary

Results-driven Operations Manager with progressive leadership experience at Amazon, advancing from Process Assistant to Workflow Supervisor and Area Manager. Experienced in leading high-volume fulfilment operations across Pick and Flow Work Management, with a strong focus on operational excellence, safety, quality, productivity and people development. Demonstrated ability to take ownership of complex operational functions, lead cross-functional initiatives and use data-driven problem solving to improve performance. Recognised with the Rockstar Leader Award and selected for step-up leadership opportunities. Complemented by academic qualifications in Psychology and advanced study in human behaviour and decision-making.

Overview

5
5
years of post-secondary education
5
5
years of professional experience

Work History

Area Operations Manager — Pick & Flow Work Management

AMAZON
Sydney, NSW
10.2024 - Current
  • Led day-to-day operational execution across Pick and Flow Work Management, with responsibility for people, performance, quality, safety and operational delivery.
  • Managed key operational metrics, leveraging data analysis and root-cause investigation to identify performance gaps and implement sustainable improvements.
  • Successfully operated as the OB owner for three months, independently managing operational execution in the absence of another Area Manager while maintaining strong performance and team engagement.
  • Achieved 100% inclusion rates within the team during independent operational ownership, fostering a culture of engagement and collaboration.
  • Delivered strong people outcomes, including 0% SLI and LBI, 86% job satisfaction and 0% Leadership Opportunity Index during the relevant reporting period.
  • Own FC Andons, prioritizing quality and driving 100% compliance with required Andon processes and standards.
  • Led quality-focused initiatives designed to reduce defects and improve process adherence, including auditing and standardizing operational processes.
  • Implemented Golden Pack Station Standard, creating consistent operating procedures that enhanced station-level process execution.
  • Led Hybrid Station Configuration initiatives to improve station functionality, standardization and operational flow.
  • Implemented structured Flow Sync meetings to improve operational alignment, issue escalation and rapid decision-making.
  • Developed and utilized an OB Flow Board to improve visibility of operational priorities, performance and constraints.
  • Created and utilized buffer calculators to support informed flow and capacity decisions.
  • Partner with Learning, Safety, RME, Facilities, Quality, HR and other cross-functional stakeholders to resolve operational barriers and deliver site priorities.
  • Coach and develop Process Assistants and frontline employees, supporting capability development, engagement and progression into leadership opportunities.
  • Recognized with the Rockstar Leader Award for leadership contribution and operational impact.
  • Selected for and supported step-up Area Manager leadership opportunities, demonstrating readiness to operate at increased scope and responsibility.

Affinity Group Owner

Amazon
01.2025 - 09.2026
  • Led employee affinity group, fostering inclusion, engagement, and development across workforce.
  • Coordinate initiatives and engagement activities aligned with employee experience and organizational priorities.
  • Led Amazon fulfillment operations with a focus on safety and customer obsession.
  • Coordinated daily workflows across warehouse teams and support functions.
  • Reviewed inventory controls and resolved order processing issues.

Workflow Supervisor

AMAZON
Sydney, NSW
01.2023 - 01.2024
  • Supervised operational workflows within a high-volume fulfilment environment, supporting daily productivity, quality and safety targets.
  • Coordinated labor and workflow requirements to respond to changing operational conditions and customer demand.
  • Coached Process Assistants and frontline teams in performance management and provided real-time operational guidance to enhance team capabilities.
  • Collaborated with Area Managers and cross-functional teams to identify and resolve barriers impacting operational performance.
  • Supported implementation of process improvements and standard work across operational areas.
  • Monitored operational metrics and identified emerging risks requiring intervention.
  • Developed strong capability in Amazon operational systems, data-driven decision making, problem solving and people leadership.
  • Progressed into an Area Manager position following demonstrated operational and leadership performance.

Process Assistant — Pick

AMAZON
Sydney, NSW
01.2022 - 01.2023
  • Facilitated daily Pick operations in high-volume fulfilment environment to maintain workflow efficiency.
  • Monitored productivity, quality, and safety performance, escalating operational barriers to ensure seamless operations.
  • Delivered real-time coaching and support to frontline associates, enhancing process adherence and overall performance.
  • Supported shift planning, labor allocation and operational execution.
  • Identified recurring process issues and contributed to continuous improvement initiatives.
  • Developed strong understanding of fulfillment operations, operational metrics and frontline workforce management.

TRB Metric Owner

  • Own site-level TRB performance and reporting; analyse trends, identify operational drivers and coordinate corrective actions.

FC Andons Owner

FC Andons
  • Own FC Andon compliance and operational execution, prioritising quality and process adherence and driving 100% compliance through auditing, coaching and follow-up.

Concessions Owner

  • Own site-level concessions performance and reporting; analyse customer-impacting trends and partner with operational teams on root-cause and corrective actions.

Crew Member

McDonald's
Sydney, NSW
  • Early employment experience developing foundational skills in customer service, teamwork, communication, time management and working effectively within a fast-paced environment.

Education

Graduate Diploma - Psychology (Advanced)

Australian Catholic University (ACU)
06.2024 - 03.2026

Bachelor of Psychological Science -

Australian Catholic University (ACU)
02.2019 - 05.2022

Skills

  • Operations & Fulfilment Management
  • Pick & Flow Work Management
  • Operational Performance Management
  • Quality & Compliance
  • Workflow & Capacity Planning
  • Change Management
  • Coaching & Performance Management
  • Employee Engagement
  • People Leadership & Development
  • Process Improvement & Standardisation
  • Data Analysis & Root Cause Analysis
  • Safety & Risk Management
  • Cross-Functional Stakeholder Management
  • Continuous Improvement
  • Metric Ownership & Reporting
  • Project & Initiative Leadership
  • Leadership: People development, coaching, performance management, stakeholder engagement, employee engagement
  • Operations: Fulfilment operations, Pick, Flow Management, labour planning, workflow management, capacity planning
  • Performance: Metric ownership, data analysis, reporting, root-cause analysis, performance improvement
  • Quality & Safety: Quality compliance, Andon management, auditing, process adherence, safety leadership
  • Continuous Improvement: Standardisation, process optimisation, problem solving, operational mechanisms and change implementation
  • Communication: Cross-functional collaboration, operational reporting, presentations and written communication

Personal Information

Title: Area Operations Manager | Operations Leadership | Process Improvement | People & Performance

Accomplishments

  • Rockstar Leader Award: Recognised for leadership impact, operational contribution and positive influence.
  • Progressive Leadership Career: Advanced through Process Assistant ? Workflow Supervisor ? Area Manager.
  • Independent OB Leadership: Led OB operations independently for three months while maintaining strong operational and people outcomes.
  • 100% Inclusion: Maintained 100% inclusion rates within the team during a period of operational ownership.
  • 100% FC Andon Compliance: Drove full compliance through standardisation, auditing and coaching.
  • People Engagement: Delivered strong team engagement outcomes, including 86% job satisfaction and 0% Leadership Opportunity Index within the relevant reporting period.

Timeline

Affinity Group Owner

Amazon
01.2025 - 09.2026

Area Operations Manager — Pick & Flow Work Management

AMAZON
10.2024 - Current

Graduate Diploma - Psychology (Advanced)

Australian Catholic University (ACU)
06.2024 - 03.2026

Workflow Supervisor

AMAZON
01.2023 - 01.2024

Process Assistant — Pick

AMAZON
01.2022 - 01.2023

Bachelor of Psychological Science -

Australian Catholic University (ACU)
02.2019 - 05.2022

Crew Member

McDonald's

Concessions Owner

FC Andons Owner

FC Andons

TRB Metric Owner

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NAHRAIN ZUMURRUD