Nahtel Soo-Choon

• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Answered inquiries about hotel services, facilities and local attractions.
• Streamlined daily operations, including check-in and check-out processes, to increase efficiency, and satisfaction.
• Invited guests to join loyalty programs and special promotions to stay connected.
• Resolved guest challenges and complaints by applying resourceful and actionable solutions.
• Answered guest inquiries regarding hotel offerings and services.
• Balanced hotel accounts at end of each shift.

• Ensure safe environment for passengers
• Provided excellent customer service to ensure comfortability and ease of travel for passengers onboard
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
• Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
• Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
• Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.

Customer service professional dedicated to ensuring guests are welcomed in & provided with an exceptional experience for their stay.
Achieved by overlooking a range of duties, which are not limited to service-related tasks such as: - answering phone calls and responding to guest inquiries.

- Assisting guests with luggage and requests.
- Handling guest complaints and resolving issues in a timely and professional manner.
- Providing information about hotel amenities, local attractions, and restaurants.
To administer type-based tasks such as:
- Accounts and bank management, as well as cash handling and EPOS payment processes.
- Reservation bookings and inquiries.

• Qualified in operating machinery for production of healthcare products
• Calibrated machines to maintain required productivity levels and adherence to quality standards
• Performed preventative maintenance and inspections on production machinery
• Inspected products and machines to maintain quality and efficiency

• Qualified in arriving and departing scheduled aircraft on tarmac in line with PTS (precision timing schedule)
• Loaded passengers' property onto appropriate aircraft by collecting, sorting and checking baggage tags against flight lists.
• Assisted in day to day customer service tasks involving passengers and passenger's luggage, while maintaining a calm demeanour
• Performed aircraft cleaning and maintenance to acceptable standard