Naifoua Sophie Asiata
Bardia
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successfully operating cash registers and performing necessary calculations. Genuine people - person successfully mediating various disputes. Customer-oriented team member with a strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in a friendly, courteous manner. Committed to leaving a great, lasting impression. Friendly candidate with a passion for providing excellent customer service and facilitating guest satisfaction. A hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Developed strong communication, organizational, and problem-solving skills in dynamic educational environment. Seeking to transition into new field where these abilities can be applied to drive success and foster growth. Dedicated to contributing to positive and productive workplace.
Overview
4
4
years of professional experience
Work History
Educator
Little People Learning Center
12.2024 - 01.2025
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
Customer Service Representative
Microsoft
06.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Participated in training programs to enhance product knowledge and customer service skills.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Picker Packer
Telstra
02.2022 - 11.2023
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfilment rates over time.
- Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
Customer Service Officer
Iplay
09.2020 - 12.2021
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handled time and productivity.
Education
Campbelltown Performing Arts High School
Campbelltown, NSW12.2021
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
- Service Recommendation
- Problem-Solving
- Time Management
- Multitasking
Certificates
• Higher School Certificate Hospitality
• Higher School Business Service Certificate
• Food Safety Handling Practices
• RSA - Responsible Service Of Alcohol
• RCG - Responsible Gambling Service
Reference
Upon request.
Education
Campbelltown, NSW
Timeline
Educator
Little People Learning Center
12.2024 - 01.2025
Customer Service Representative
Microsoft
06.2023 - 03.2024
Picker Packer
Telstra
02.2022 - 11.2023
Customer Service Officer
Iplay
09.2020 - 12.2021
Campbelltown Performing Arts High School
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