Summary
Overview
Work History
Education
Skills
Certificates
Reference
Timeline
Generic

Naifoua Sophie Asiata

Bardia

Summary

Friendly Customer Service Cashier experienced working in diverse retail environments. Successfully operating cash registers and performing necessary calculations. Genuine people - person successfully mediating various disputes. Customer-oriented team member with a strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in a friendly, courteous manner. Committed to leaving a great, lasting impression. Friendly candidate with a passion for providing excellent customer service and facilitating guest satisfaction. A hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.

Overview

Work History

Customer Service Officer

Iplay
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Assisted call-in customers with questions and orders.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
  • Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
  • Responded to customer requests for products, services, and company information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Service Representative

Microsoft
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Picker Packer

Telstra
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfilment rates over time.
  • Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
  • Kept work areas neat, clean and free from debris.
  • Picked and packed order items.
  • Safely and securely loaded items to prevent damage during transport.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.

Work Placement

Dj Restaurant
  • Chopped vegetables and cut meat to prepare for dinner hour.
  • Enhanced customer satisfaction by preparing delicious and visually appealing wok dishes in a timely manner.
  • Delivered meals made from high-quality ingredients using attractive plating techniques.
  • Promoted positive teamwork within the kitchen through clear communication and collaboration on shared tasks.
  • Maintained neat appearance and clean uniform to project professionalism to customers.
  • Set up and maintained saute station to facilitate kitchen operations.
  • Prepared sauces and garnishes to complement sauteed menu items.
  • Notified kitchen manager of shortages to maintain inventory.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Enhanced dining experience by consistently preparing high-quality dishes quickly.
  • Resolved customer complaints with professionalism, ensuring positive dining experience.

Catering / All Day School Cafe

School Event
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Campbelltown Performing Arts High School
Campbelltown, NSW
12.2021

Skills

  • Customer Support
  • Complaint Handling
  • Data Entry
  • Customer Focus
  • Service Recommendation
  • Employee Development
  • Problem-Solving
  • Time Management
  • Multitasking
  • Calm Under Pressure
  • Problem Resolution
  • Service Recommendation
  • Employee Development
  • Friendly, Positive Attitude

Certificates

• Higher School Certificate Hospitality
• Higher School Business Service Certificate
• Food Safety Handling Practices
• RSA - Responsible Service Of Alcohol
• RCG - Responsible Gambling Service

Reference

Upon request. 

Timeline

Customer Service Officer

Iplay

Customer Service Representative

Microsoft

Picker Packer

Telstra

Work Placement

Dj Restaurant

Catering / All Day School Cafe

School Event

Campbelltown Performing Arts High School

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Naifoua Sophie Asiata