Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Languages
Reference
Timeline
Generic

Naila Andalive

Riverwood,NSW

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customised solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Caddy

Funlab
12.2022 - Current
    • Learned all required tasks quickly to maximize performance.
    • Contributed to team success by completing jobs quickly and accurately.
    • Developed strong cooperative relationships with coworkers and managers.
    • Maintained productive, efficient approach to all tasks.
    • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
    • Pursued learning opportunities to advance knowledge and take on leadership position.

Customer service

KFC Liverpool Food Court
07.2022 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Cross-trained and provided back up for customer service managers.
  • Handled various customers in fast-paced food court setting in coordination with solid team of customer service associates.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Sells Assistant

Myer
11.2022 - 02.2023
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Capitalized on customer up-sell opportunities resulting in increased revenues.

Education

Bachelor of Science - Information Technology

GATEWAY BUSINESSCOLLEGE
Burwood, NSW
07.2025

High School Diploma -

VIQARUNNISA SCHOOL & COLLEGE
Dhaka
2020

Skills

  • Prioritization
  • Brand Representation
  • Quality Control
  • Problem-Solving Ability
  • Customer Consulting
  • Customer Service
  • Customer Relationship Management
  • Microsoft Excel
  • Report Creation

Accomplishments

  • I AM A PROFFESIONAL DANCER. I HAVE COMPLETED THE 12 YEARS COURSE OF INDIAN CLASSICAL DANCING AND I AM CERTIFIED

Hobbies

  • DANCING: I AM A PROFFESIONAL DANCER. I HAVE COMPLETED THE 12 YEARS COURSE OF INDIAN CLASSICAL DANCING. MY HOBBY BECAME MY ONE OF THE MAIN EXTRA ACTIVITY.


  • DRAWING: WHENEVER I GET SOME FREE TIME, I SIMPLY TAKE A DRAWING BOOK AND DRAW SOME SKETCHES.

Languages

English
Full Professional
Bengali
Native or Bilingual
Hindi
Professional Working

Reference

Can be provide if needed

Timeline

Caddy

Funlab
12.2022 - Current

Sells Assistant

Myer
11.2022 - 02.2023

Customer service

KFC Liverpool Food Court
07.2022 - Current

Bachelor of Science - Information Technology

GATEWAY BUSINESSCOLLEGE

High School Diploma -

VIQARUNNISA SCHOOL & COLLEGE

Similar Profiles

CREATE PROFILE
Naila Andalive