Naila Jahic

I started working at The Redbrick Hotel soon after moving to Australia. Initially starting off as a Bartender, I was promoted to Restaurant Manager, where I managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service. I regularly collaborated with the executive chef on menu development and promoted a positive work environment with proactive conflict resolution strategies and team-building activities. I developed comprehensive marketing plans for special events and promotions to boost company visibility, while encouraging feedback from customers to implement positive changes within the restaurant.

Initially starting as a Bartender, I was quickly promoted to Bar Manager, where I essentially ran and managed day preparations and night shifts. I interviewed, hired and trained staff, maintaining highly efficient service teams through proper staff training and development. As well as overseeing bar maintenance and cellar management, I drove sales by devising and promoting events, seasonal specials and promotional drinks offers. I regularly ordered beverage and equipment stock by analysing sales and customer trends and balanced tills with accurate cash and card payments, preparing reports and paperwork with accuracy.

Working as a PR, Social Media and Marketing Manager for a lively high-street bar, has enabled me to expand essential skills in sales and management. I enhance company reach by exploring new marketing and branding partnerships with high-profile companies, by delivering sales pitches, and monitoring campaign performance, adapting strategy as needed to ensure business goals are consistently met. I serve as brand guardian and implement consistent visual identity by producing promotional materials with creative media editing skills, and design and develop targeted social media and print advertising campaigns. I work closely with companies such as Jägermeister, The Campari Group and LWC, liaising with sales, technical and customer service teams to drive on-time, under-budget project completion.

After 4 years of commitment to the dance school, I was offered a part-time Dance Teaching job where I developed and nurtured close working relationships with students, teaching staff and parents, collaboratively enhancing positive learning environments to achieve exam success. To encourage interest and boost stimulation in students aged 4 to 11, I prepared effective and engaging learning materials, ensuring I maintained sensitivity towards students with additional needs, continually improving their development. To further improve, I participated in Continuous Professional Development opportunities to optimise teaching support capabilities.

While working as a part-time Sales Advisor, I used active listening and relationship-building skills to establish customer purchasing needs, and deliver viable solutions offering personalised guidance. I maximised sales opportunities and enhanced in-store experiences by conducting in-depth client profiling to identify individualised needs, provide advice and close high-value sales.