Nailah Rafik
Edmondson Park
Summary
Diligent, with a strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Overview
7
7
years of professional experience
Work History
Assistant Manager
The Base Warehouse
01.2021 - Current
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Trained new associates in successful sales and performance strategies.
- Assisted sales team with completing customer transactions and managing issues.
- Identifying and resolving inquiries, overseeing FAQ’s and appropriately responding to customer complaints. De-escalating complaints.
- Juggling multiple responsibilities whilst providing exceptional customer service.
- Ensuring all procedures were followed and the environment was kept to high standards.
- Developed, maintained and amended rosters as necessary. Overseeing roster related enquiries.
- Developed training programs for new staff, enhancing onboarding processes and reducing ramp-up time.
- Implemented safety protocols, ensuring compliance with regulations and improving workplace safety standards.
- Led team in inventory management and organization to optimize warehouse efficiency.
- Mentored junior staff in best practices, fostering a collaborative team environment and promoting knowledge sharing.
- Managed equipment maintenance schedules, reducing downtime and extending asset lifespan through proactive care.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Retail Assistant
HYPE DC Macarthur
01.2020 - 01.2021
- Achieving complete customer satisfaction by determining and fulfilling their requirements within a set timeframe.
- Successfully attaining set KPI’s on time
- Collaborating with team member to accomplish desired objective.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently, ensuring accuracy in cash handling and inventory management.
- Maintained visual merchandising standards to align with brand guidelines and attract customer interest.
- Trained new team members on store policies and customer service protocols to promote operational consistency.
- Collaborated with management to implement promotional strategies that increased foot traffic and sales.
Pick Packer
Darrel Lee Ingleburn
01.2019 - 01.2021
- Process/Line work. Picking various confectionary products, packing products in a timely manner.
- Process and sorting of various Darrel Lea products, basic work on production lines
- Following OHS guidelines, adhering to company policy, heavy and repetitive lifting.
- Operated barcode scanners to accurately track inventory movements.
- Packed products efficiently while ensuring quality standards were met.
- Conducted regular inventory checks to prevent stock discrepancies.
- Collaborated with team members to streamline packaging processes.
Education
Honours - Psychology
Western Sydney University
Sydney, New South Wales, NSW07-2027
Bachelor Of Psychological Science - Psychology
Western Sydney University
Sydney, New South Wales, NSW11-2025
High School Certificate - undefined
Amity Collage
01.2018
Skills
- Recruiting and interviewing
- Employee scheduling
- Workload management
- Staff management
- Inventory management
- Verbal and written communication
- Adaptability and flexibility
- Customer rapport
- Conflict resolution
- Customer relations
Languages
English
Native or Bilingual
Hindi
Professional Working
Timeline
Assistant Manager
The Base Warehouse
01.2021 - Current
Retail Assistant
HYPE DC Macarthur
01.2020 - 01.2021
Pick Packer
Darrel Lee Ingleburn
01.2019 - 01.2021
High School Certificate - undefined
Amity Collage
Honours - Psychology
Western Sydney University
Bachelor Of Psychological Science - Psychology
Western Sydney University