Naima Nusrat
Liverpool,New South Wales
Summary
An individual who is highly motivated and aspirant to work in the professional field, with more than three years of customer service and coffee-making experience. Personable and professional under Pressure, with a motivated, energetic nature. Passionate about improving workflow, customer service, and in-store productivity.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
BP
06.2018 - 02.2021
- Processed customer service orders promptly to increase customer satisfaction.
- Used POS system to accurately enter orders and process payments.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
Barista / Café Allrounder
The Coffee Club
03.2017 - 08.2018
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Developed strong communication and organizational skills through working on group.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Cleaned counters, machines, utensils, and seating areas daily.
- Skilled at working independently and collaboratively in a team environment.
Education
Master of Architecture - Architecture
The University of Sydney
Camperdown, NSW12.2023
Skills
- Customer service
- Coffee making
- Stock taking
- Delivery handling
- Sales expertise
Accomplishments
- Exceptional Velocity performance award from BP.
- Exceptional talk2BP performance award from BP.
Certification
- Barista Basics Certificate from Australian Barista School.
Timeline
Customer Service Representative
BP
06.2018 - 02.2021
Barista / Café Allrounder
The Coffee Club
03.2017 - 08.2018
Master of Architecture - Architecture
The University of Sydney
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