Naimen (Jenny) Zhen Liang

Responsibilities:

• Leadership and Project Management: Led software development initiatives as a subject matter expert and primary point of contact for project progress, ensuring successful project execution.
• Mentoring and Training: Mentored and trained junior developers and engineers, enhancing their skills in Go programming and contributing to overall team performance improvements.
• Code Modernization: Updated outdated code bases to modern development standards, resulting in improved functionality and maintainability.
• Integration Expertise: Successfully integrated third-party tools (Chargify, Salesforce) and components into applications to enhance their capabilities and features.

Main Projects:

• Billing System Redesign: Collaborated closely with product, design, and finance team to design and implement a new billing structure, improving accuracy and customer satisfaction.
• Streamlined Sales Order Workflow: Designed and implemented an efficient sales order workflow, incorporating Salesforce synchronization for automated data syncing and real-time information, , resulting in enhanced efficiency and productivity gains for the sales team.
• Business Tools Architecture Design: Developed the foundational architecture for the internal tooling platform that offers employees to deliver efficient, consistent, and reliable service to their day-to-day operations. It is designed to be extensible by engineering teams to integrate customer support functionalities.
• Mentoring and Team Guidance: Mentored team members and junior starters in Go programming, established knowledge-sharing initiatives across engineering teams, and promoted Go expertise and best practices.
• Enterprise Product Support Strategy: Designed and executed a comprehensive strategy to support Enterprise products in Salesforce Sync, ensuring smooth integration and functionality.
• Legacy User Migration: Led the migration of legacy users, facilitating the retirement of legacy plans and enabling the development of new features.
• Multi-Org Feature Rollout: Brought in to assist the platform access team, played a key role in meticulously planning and executing the rollout of the multi-org feature, guiding the backend team through its successful deployment to a user base of 3 million. Achieved a seamless rollout with zero downtime, ensuring uninterrupted user experience.
• Customer Activity Audit Log: Designed and implemented a versatile audit logging solution for customer activities, featuring an easy-to-integrate plug-in for other teams, promoting transparency and accountability.

By leveraging my experience and expertise in software development and project leadership, I have contributed significantly to the success and advancement of our projects, resulting in improved efficiency, customer satisfaction, and overall team performance.

Responsibilities:

• Completed 3 major features full stack each month on average in 2018-2019
• Worked closely with software development and testing team members to design and develop robust leasing solutions to meet client requirements for functionality, scalability and performance
• Tested troubleshooting methods, devised innovative solutions, and documented resolutions for inclusion in knowledge base for support team use

Main projects:

• Analytics dashboard: Design and implemented analytics dashboard for leasing agencies, such that they can track performance.
• Appointment scheduling feature: Full stack design and implemented the property leasing appointment scheduling.
• Activity report: Developed functionality to export activities related to agents for leasing agencies, to improve transparency.