Naimika Reddy Sadhu
Darra,QLD
Summary
Self-directed Customer Service professional dedicated to promoting loyalty and retention through proactive communication, effective problem-solving and personable follow-through. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Assistant
Spencil
Riverlink Ipswich Shopping Centre, Brisbane, QLD
11.2023 - Current
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
Member Solutions Consultant
Australian Retirement Trust
Brisbane, QLD
05.2022 - 11.2023
- Identified customer needs and used knowledge of previous interactions to provide a positive customer experience with an appropriate resolution to the inquiry or issue
- Assisted customers by providing education about superannuation products and applicable obligations
- Assisted and supported peers through buddying and coaching activities
- Managed escalated customer inquiries and supported peers with more difficult or complex matters
- Navigated and updated systems on each customer interaction to ensure accurate records are maintained
- Handled inbound and outbound contacts (as required) within the required timeframe and met required standards of quality
- Adhered to schedule to achieve the required target
- Met attendance requirements in line with contract and company policies
- Raised tickets and passed them on to the technical team.
Support Consultant
Medibank
Brisbane, QLD
01.2022 - 06.2022
- Identified customer needs and used knowledge of previous interactions to provide a positive customer experience with an appropriate resolution to the inquiry or issue
- Assist customers by providing education about superannuation products and applicable obligations
- Assisted and supported peers through buddying and coaching activities
- Managed escalated customer inquiries and supported peers with more difficult or complex matters
- Navigated and updated systems on each customer interaction to ensure accurate records are maintained
- Handled inbound and outbound contacts (as required) within the required timeframe and met required standards of quality
- Adhered to schedule to achieve the required target
- Met attendance requirements in line with contract and company policies
- Raised tickets and passed them on to the technical team.
Customer Solutions Specialist
Department of Health and Human Services
Melbourne, VIC
09.2021 - 01.2022
- Prepared agendas and took notes at meetings to archive proceedings
- Collaborated with other teams to identify and resolve customer issues quickly and professionally
- Monitored employee and customer interactions to assess quality of service
- Met customer call guidelines for service levels, handle time and productivity.
Education
Professional Year Certification - Australian Business Culture And Environment
Performace Education
Brisbane, QLD04-2024
Master of Information and Communication Technology - Computer Networking And Telecommunications
La Trobe University
Bundoora, VIC06-2021
Bachelor of Information and Technology - Computer Science Engineering
CSM University
India05-2018
Skills
- Strong Communication Skills
- Multi-tasking
- Retail Merchandising
- Payment Processing
- Cash Handling
- Engaging With Diverse Customers
- Quick Learner
- Self Driven
- English Language Proficiency (Written & Oral)
- Operating Systems: Experienced in Windows, Microsoft Office (Word, Excel, PowerPoint)
References
Available on request
Attributes
Effective Communication: During my work, I was assigned to lead a cross-functional team on a project. Through regular team meetings and clear email communication, I ensured everyone was aligned with project goals and tasks. This resulted in successful project completion and positive feedback from team members.
Problem-Solving Abilities: In my previous role as a member solutions consultant, I encountered a complex issue affecting multiple users. By accurately analyzing logs and collaborating with colleagues, I identified the root cause and provided a detailed report to the technical team to implement a solution that prevented similar incidents. This demonstrated my critical thinking and problem-solving skills
Timeline
Customer Assistant
Spencil
11.2023 - Current
Member Solutions Consultant
Australian Retirement Trust
05.2022 - 11.2023
Support Consultant
Medibank
01.2022 - 06.2022
Customer Solutions Specialist
Department of Health and Human Services
09.2021 - 01.2022
Professional Year Certification - Australian Business Culture And Environment
Performace Education
Master of Information and Communication Technology - Computer Networking And Telecommunications
La Trobe University
Bachelor of Information and Technology - Computer Science Engineering
CSM University
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