Seasoned executive with progressive experience in project oversight and executive leadership. Consistently achieve optimal utilization of staff and operations through process improvement planning, program coordination, and cultivation of strong business relationships.
Established track record of creating and implementing programs and long-term business strategies aimed at company growth. High-energy leader of cross-functional teams, successfully aligning customer needs and organizational objectives to ensure optimal operating efficiency.
• Developed strong customer relationships and loyalty through effective communication.
• Greeting customers by name and displaying respectful attitude, helping develop rapport with customer base and build lasting relationships.
• Assisted with training and mentoring new team members.
• Processed orders and detailed transaction information to customers.
• Provided account information to customers and explained bill service policies and customer rights.
• Utilized strong communication skills to resolve customer complaints in a timely
manner.
• Analyzed sales data to identify trends and maximize profitability.
• Supervised team of employees by providing guidance and training on best practices.
• Provided leadership during peak business periods by motivating staff members.
• Implemented systems for tracking stock levels, ordering merchandise and monitoring staff performance.
• Developed effective strategies to increase customer satisfaction and loyalty.
• Operated cash registers to process customer transactions.
• Demonstrated ability to work both independently and as part of a team in a fast- paced environment.
• Displayed strong organizational skills, ensuring store displays were neat and orderly at all times.
• Developed excellent customer service skills, including providing advice on product selection to customers.
• Gained experience in merchandising and stocking shelves for retail products.
• Completed daily store opening and closing tasks.
Technical Skills:
SQL
Power BI
R Language
Microsoft 365
Tableau
Adobe Premiere Pro
Analysis
Business Intelligence Systems (BI)
Core Skills :
Business Case Development
Financial Modeling
Decision Support
Analytical Thinking
Report Preparation