NAIMUL ISLAM
Lidcombe,Australia
Summary
I have a solid foundation in education and customer service, having served as an instructor at 'IELTSCare,' an esteemed IELTS institution, and as a dedicated team member at Woolworths. My experience in these roles has honed my ability to effectively communicate complex concepts and provide exceptional service to diverse groups of people. I am passionate about supporting student learning, in Peer Assisted Study Sessions (PASS) for COIT11222 during Term 2, 2024. I am deeply committed to helping others succeed and thrive in their academic endeavors, and I look forward to contributing my skills and dedication to future opportunities.
Overview
3
3
years of professional experience
Work History
IELTS Instructor
IELTS Care
Chittagong, Bangladesh
01.2021 - 07.2022
- Developed and implemented lesson plans to improve student's IELTS test-taking skills.
- Conducted individual and group classes to help students prepare for their IELTS exams.
- Assessed student progress regularly by administering mock tests and providing constructive feedback.
- Advised students on how best to approach different sections of the IELTS exam based on their strengths and weaknesses.
Sales Assistant
Strandbags
Burwood, Australia
10.2022 - 01.2023
- Processing customer orders and payments using POS
- Answering customer inquiries and providing information about products and services
- Coordinating product shipments and deliveries and handling stocks
- Assisting with the preparation of sales presentations and keeping the showroom organized and clean.
Customer Service & Grocery Team Member
Woolworths Metro
Broadway, Australia
02.2023 - Current
- Handling self checkout POS and cash transactions including refunds and exchange
- Collaborated with team members to determine appropriate solutions for customer requests or problems.
- Restocking shelves, completing markdowns, printing tickets, handling deliveries
- Assisted customers in locating items, answered questions about product features and prices.
Education
Intensive Program -
Macquarie University
Sydney06-2023
GCE O LEVEL -
Chittagong Grammar School
Chittagong06-2017
Foundation In Engineering -
Taylor’s University
Selangor, Malaysia09-2021
Bachelor of Information Technology -
Central Queensland University
Sydney, AustraliaSkills
- Lesson preparation
- Performance Tracking
- Resource Utilization
- Peer Collaboration
- Cultural Sensitivity
- Online Instruction
- Complaint resolution
- Customer Service
Awards
- Certificate of Participation, Heroes Round Square Conference, Bangladesh - Jan/2013
- Certificate of Participation, Yale NUS College Asia Pacific Model UN, Singapore - Jan/2016
- Certificate of Participation, Invenire Exploration Round Square Conference, India - Nov/2016
- IELTS, British Council, Bangladesh - May/2022
Timeline
Customer Service & Grocery Team Member
Woolworths Metro
02.2023 - Current
Sales Assistant
Strandbags
10.2022 - 01.2023
IELTS Instructor
IELTS Care
01.2021 - 07.2022
Intensive Program -
Macquarie University
GCE O LEVEL -
Chittagong Grammar School
Foundation In Engineering -
Taylor’s University
Bachelor of Information Technology -
Central Queensland University
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