Naina
Wollert,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Reliance Fresh
08.2023 - 02.2024
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Processed customer service orders promptly to increase customer satisfaction.
Marketing Executive
Mahawar Sons
08.2021 - 07.2023
- Launched successful product lines by collaborating with product development teams and conducting thorough market research.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Conducted market research to identify new opportunities and target markets.
- Enhanced customer engagement through the creation of compelling content for website, blog, and social media platforms.
- Increased brand awareness by developing and implementing innovative marketing campaigns.
Accounting Assistant
Mahawar Sons
08.2021 - 07.2023
- Assisted in yearly budget planning process by providing accurate historical data analysis for informed decision-making purposes.
- Enhanced interdepartmental communication through clear, concise presentations on accounting information during team meetings.
- Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
- Completed financial reports, providing insight into performance, operations, and cash flow.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Education
Stenographer And Secretarial Assistant (English) - Stenography
Industrial Training Institute
Bassi Pathana, India07.2021
Bachelor of Commerce - Accounting
Punjabi University
Patiala, India05.2019
Computer Course -
IPAIT Institute
Sirhind, India06.2016
Skills
- Data Management
- Customer satisfaction measurement
- Sales expertise
- Record preparation
- Order and Refund Processing
- Sales and Upselling
- LiveChat Messaging
- Order Fulfillment
- Shipping and Logistics
- Clerical Support
- Call center experience
- Store maintenance
- Brand representation
Timeline
Customer Service Representative
Reliance Fresh
08.2023 - 02.2024
Marketing Executive
Mahawar Sons
08.2021 - 07.2023
Accounting Assistant
Mahawar Sons
08.2021 - 07.2023
Stenographer And Secretarial Assistant (English) - Stenography
Industrial Training Institute
Bachelor of Commerce - Accounting
Punjabi University
Computer Course -
IPAIT Institute
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