Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

NAINA SANDESH

Logan Reserve,QLD

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Administrative and Customer Support Assistant

Croos Enterprises Pty Ltd
03.2023 - 06.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Sales Associate

Dya'na Couture
09.2018 - 09.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty.

Sales and Customer Support Assistant

House Of Amna Aqeel
10.2017 - 08.2018
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

Bachelor of Arts -

AIFD
Karachi Pakistan
05.2017

Skills

  • Customer Service
  • Sales Expertise
  • Customer Experience
  • Inventory Management
  • Inventory Counts
  • Managing order and deliveries

Certification

CERTIFICATE III business Adminitration at tafe institute, Under process

Additional Information

Residency Status: Permanent, with Full-working rights


Reference:

Moutusi Dhar, HR Croos Enterprises (0451 523 139)



Timeline

Administrative and Customer Support Assistant

Croos Enterprises Pty Ltd
03.2023 - 06.2023

Sales Associate

Dya'na Couture
09.2018 - 09.2022

Sales and Customer Support Assistant

House Of Amna Aqeel
10.2017 - 08.2018

Bachelor of Arts -

AIFD

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NAINA SANDESH