Naina Shakeel
Austral,NSW
Summary
Team-oriented self-starter bringing 3.5 years in training, staff development, management and human resources. Exceptional communication, analytical and organizational skills. Confident training leader with demonstrated planning, organizational, and leadership abilities focused on Customer Satisfaction.
Overview
8
8
years of professional experience
Work History
Training Manager and Senior Educational Consultant
International Training And Educational Counsel
2023.05 - Current
- Training Needs Analysis:Conduct assessments to identify the training needs of employees and the organization.
Collaborate with department heads and senior management to determine skill gaps and development priorities.
- Training Program Development:Design and develop training programs and materials tailored to the needs of the consultancy.
Create training content that aligns with the consultancy’s methodologies, tools, and industry standards.
- Training Delivery:Facilitate training sessions, workshops, and seminars, either in-house or through external providers.
Utilize a variety of training methods, such as e-learning, interactive workshops, and one-on-one coaching.
- Training Evaluation:Assess the effectiveness of training programs through feedback, assessments, and performance metrics.
Make recommendations for improvements based on evaluation results.
- Employee Development:Identify and support career development opportunities for employees.
Provide coaching and mentoring to help employees apply new skills and achieve professional growth.
- Knowledge Management:Ensure that training materials and resources are up-to-date and relevant.
Develop and maintain a knowledge repository that employees can access for ongoing learning. - Budget Management:Manage the training budget, including costs for external training providers, materials, and resources.
Optimize training expenditures to maximize return on investment. - Reporting and Documentation:Maintain accurate records of training activities, attendance, and outcomes.
Prepare reports and presentations on training initiatives and their impact on organizational performance.
Strategic Planning and Development:Develop and implement strategic plans to enhance educational programs and policies.
Collaborate with senior leadership to align educational strategies with organizational goals.
- Client Consultation:Provide expert advice to schools, educational institutions, or organizations on educational best practices, curriculum development, and instructional strategies.
Assess client needs and develop tailored solutions to address specific challenges and goals.
- Program Design and Implementation:Design and oversee the implementation of educational programs and initiatives.
Ensure that programs meet educational standards and address the needs of diverse learners.
- Research and Analysis:Conduct research on educational trends, methodologies, and technologies to inform recommendations.
Analyze data and assess the effectiveness of educational programs and interventions.
- Professional Development:Design and deliver training and professional development sessions for educators, administrators, and other stakeholders.
Mentor and support less experienced consultants and educational professionals.
- Evaluation and Assessment:Develop and implement assessment tools to evaluate the effectiveness of educational programs.
Provide feedback and recommendations for program improvements based on evaluation results.
Campus Manager
Angels International College
2019.08 - 2023.12
- Managed and motivated employees to be productive and engaged in work.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Develop and implement recruitment strategies to attract and hire qualified candidates.
- Create and manage job descriptions and postings across various platforms.
- Conduct interviews, coordinate with hiring managers, and oversee the selection process.
- Facilitate the onboarding process for new hires, ensuring a smooth transition into the organization.
Team Leader Manager
Beaconhouse School System
2017.08 - 2019.07
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Delivered regular team meetings for aligned work towards common goals.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Facilitated meetings to communicate team performance goals and results.
- Coordinated team collaboration to share ideas and build best practices.
- Established and maintained performance, quality and service standards for professional customer care.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
Teacher
Learning Alliance International
2016.07 - 2017.08
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Graded and evaluated student assignments, papers, and course work.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Advised and counselled students to help them develop skills and knowledge required to succeed.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Developed and implemented classroom routines to address varying student needs.
- Planned and implemented integrated lessons to meet national standards.
- Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
- Developed and administered tests for students to measure academic proficiency and understanding.
Education
Diploma - Leadership And Management
Unique College of Technology
Training Center In Bankstown, NSW Sydney03.2024
Bachelor of Science - Food And Nutrition
Government College University Faislabad
06.2016
Associate of Science - Pre-Medical
Shiblee Group of Colleges
08.2011
High School Diploma -
Sacred Heart Convent High School
08.2009
Skills
- Operational Efficiency
- Administrative Arrangements
- Marketing Initiatives
- File Maintenance
- Corrective Actions
- Schedule Management
- Call Forwarding
- Motivational Leadership
- Social Media Posting
- Data Analysis
- Practice Standards
- Content Standards
Languages
English
Full Professional
Hindi
Professional Working
Urdu
Native or Bilingual
Punjabi
Full Professional
Timeline
Training Manager and Senior Educational Consultant
International Training And Educational Counsel
2023.05 - Current
Campus Manager
Angels International College
2019.08 - 2023.12
Team Leader Manager
Beaconhouse School System
2017.08 - 2019.07
Teacher
Learning Alliance International
2016.07 - 2017.08
Diploma - Leadership And Management
Unique College of Technology
Bachelor of Science - Food And Nutrition
Government College University Faislabad
Associate of Science - Pre-Medical
Shiblee Group of Colleges
High School Diploma -
Sacred Heart Convent High School
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