Naincy Naincy

• Retaining existing customers by offering appropriate financial solutions and adding value to their lives
• Participated in interactive training programs to expand knowledge of company products and policies.
• Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
• Created customer support strategies to increase customer retention.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Staying up to date with policies and knowing how to deal with complex files.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

2015-2016 CHECKOUT OPERATOR

• Answered store phone calls to provide general information and direct callers to desired departments.
• Assisted with purchases, locating items and signing up for rewards programs.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Wrapped items and bagged purchases properly to prevent merchandise breakage.
• Properly verified customer identification for alcohol or tobacco purchases.
• Operated cash register, collected payments and provided accurate change.

SERVICE CASHIER SUPERVISOR 2016

• Trained new team members in cash register operation, stock procedures and customer service.
• Balanced daily transactions with accurate closing processes. Monitored self checkout users to identify problems and maintain store security.
• Assisted my line manager with completing end-of-day counts and securing funds to prevent loss or theft.
• Observed company return policy when processing refunds,including inspecting merchandise for wear or damage. Handled escalated customer complaints personally to maintain high satisfaction rates.
• Supervised store opening and closing procedures,which included counting cash,stock check reports.
• Motivated higher sales through incentives, reward based program's and positive reinforcement of good sales practice

• Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
• Collecting KYC documents and further organize and process application and supporting documents for finance approval.
• Met with applicants to obtain information for loan applications and answer questions about processes.
• Maintained complete confidentiality of all submitted information of client.
• Reviewed credit,employment histories and personal references from applicants and determined feasibility of granting requested loans.
• Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders.
• Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
• Audited files regularly to detect and correct paperwork and processing errors. Submitted completed loan applications, including recommendations for underwriting approval or denial.