Nainesh Patel
Mount Duneed
Summary
IT Computer Network & System Engineer with 5+ years of experience in network design, escalation support, network administration, and systems administration. Skilled in delivering technical support, managing network operations, and maintaining enterprise-wide area networks across multi-platform and high uptime Data Centre environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Associate Network Engineer
Datacom
06.2022 - Current
- Supported corporate data communications infrastructure, gaining hands-on experience with routing, switching, and network performance monitoring tools.
- Worked with core networking protocols including TCP/IP, and LAN/WAN technologies, with a focus on troubleshooting in production environments.
- Provided technical support to internal users and Help Desk staff, resolving connectivity, configuration, and access issues, and escalating complex problems when necessary.
- Assisted with Zscaler proxy administration, including policy management, access controls, and troubleshooting secure web gateway issues.
- Supported F5 Load Balancer operations, SSL certificate renewals, and tasks related to proxy PAC file configurations.
- Gained exposure to firewall rule changes (Checkpoint and Palo Alto), assisting senior engineers in analyzing, implementing, and documenting access control modifications.
- Monitored Spectrum/NMS platforms, responded to P2 and major incidents, and coordinated resolutions with appropriate engineering teams.
- Collaborated cross-functionally across technical and non-technical teams, building strong stakeholder relationships and ensuring clear, concise communication.
- Maintained accurate documentation of infrastructure changes, supporting compliance and operational transparency.
- Actively developing skills in network technologies and currently hold a valid CCNA certification.
IT Computer Technician
Geeks2U
07.2021 - 06.2022
- Company Overview: Geeks2U Ltd is a partner company of Officework, working as an individual contractor.
- Installed, repaired and troubleshot personal computers and desktops, at offices, computer stores, homes and service departments of manufacturers.
- Provided troubleshooting assistance in person or over the telephone/remote to users.
- Received 98% on customer satisfaction service surveys.
- Geeks2U Ltd is a partner company of Officework, working as an individual contractor.
IT Data Centre Technician
Akamai Technologies
06.2020 - 07.2021
- Company Overview: Akamai Technologies is a global company who manage data centre operation over worldwide.
- Responsible for the deployment of new infrastructure, such as routers, switches, NAS storage arrays, Firewalls, etc.
- Empower a culture of safety, security, and compliance in all aspect of datacenter activities.
- Provided 24/7 Level 1 support.
- Establish and enhance strong working relationships with various internal teams and external supplies.
- Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords.
- Akamai Technologies is a global company who manage data centre operation over worldwide.
IT Customer Support Technician
Muscatech IT Solution Provider
10.2020 - 12.2020
- Company Overview: Our client Middy's is Australia's leading Independent Electrical Wholesaler is preparing to execute a major refresh of end user computing equipment for over 73 locations throughout Victoria.
- The Deployment process consists of replacing the clients' devices with new hardware, and providing support as required.
- Level 1 & 2 network support including installation of network hardware, configuring small office networks and configure network settings on devices such as PCs printers, setup small office routers, WIFI etc.
- Our client Middy's is Australia's leading Independent Electrical Wholesaler is preparing to execute a major refresh of end user computing equipment for over 73 locations throughout Victoria.
IT Help Desk & Customer Support Technician
Hays - Recruitment Agency
01.2020 - 03.2020
- Company Overview: Our client COMPASS GROUP (Australia) PTY LIMITED was prepared to execute a major refresh of end user computing equipment for over 124 locations throughout Melbourne.
- Provide ICT support for software and hardware issues on-site/remotely by giving solutions & workarounds, preimage computers where required.
- Troubleshoot client issues and escalated tickets if needed or placed a service call if the matter was identified as a hardware concern; followed-up with clients to ensure satisfaction with action taken.
- Software installations of enterprise applications onto client machines.
- Received 100% on customer satisfaction service surveys.
- Responded to over 25 customers calls daily and solved 90% of their concerns.
- Refreshed hardware over 400+ desktops and 300+ laptops for client staff.
- Our client COMPASS GROUP (Australia) PTY LIMITED was prepared to execute a major refresh of end user computing equipment for over 124 locations throughout Melbourne.
Help Desk- IT Support Technician L1
23 Digital Marketing Ltd.
10.2019 - 12.2019
- Worked as a Help Desk Technician for three months during my Professional Year course internship.
- Team work skills developed while working with a team of 20 members on a single project on daily basis.
- Decreased average service ticket resolution time by 51% and increased client satisfaction by 73% within my 90 days internship.
- Supported office of 80 users.
Telecom Network Engineer L1. (Data centre Support)
Net connect Pvt. Ltd.
04.2015 - 12.2016
- Company Overview: Bharti Airtel Limited is an Indian telecommunications services company based in all over India.
- Worked at client site Airtel Bharti. Project was managed by IBM.
- Trained level 1 support staff on technical and troubleshooting best practice.
- Managed a critical business impact 24×7×365 large scale network.
- Managed daily operations of a 300+ node, multi-network, multi-vendor.
- Maintaining & Monitoring Cisco 2811,3825,3845 Routers & Cisco 2950,3750,4500 Switches & Juniper Firewalls.
- Configured and performed troubleshooting with Cisco routing and switching protocols, including IOS up-gradation, configuring Access-list.
- Managed, tracked and coordinated problem resolution and escalation processes.
- Bharti Airtel Limited is an Indian telecommunications services company based in all over India.
Sr. Desktop Support Engineer
Progressive InfoTech Pvt. Ltd.
01.2013 - 03.2015
- Company Overview: Zydus is an Indian multinational pharmaceutical company headquartered in Ahmedabad, Gujarat, India.
- Worked as an Onsite technical support at Zydus Cadila Healthcare Limited.
- Handle 650+ Assets (desktop, laptop, server and network devices) & 400 users.
- Server Administration: Routine maintenance, require services of Desktop, Laptops, Printers, Network printers, Data backup, Create and Update AD-ID in Server.
- Network Administration: Network troubleshooting, switch configuration and backup and network monitoring, Installation of all kind of software & windows OS.
- Assets Management: IT Assets inventory management, IT vendor coordination.
- Ticket Management (periodic tracking of open Tickets, Out of SLA Tickets).
- Zydus is an Indian multinational pharmaceutical company headquartered in Ahmedabad, Gujarat, India.
Education
Professional Year Program - Professional workplace communication, Australian business culture, 12 weeks internship program
Performance Education
07.2021
Master of Information Technology - Computer Networking, Wireless Communication, Cloud Technology, TCP/IP
Charles Sturt University
Bachelor of Technology - Electronics & Telecommunication, Computer Architecture, Telecom Fundamentals, Emerging Technology and Innovation
Rajasthan Technical University
12.2016
Skills
- Server administration
- Network administration
- Linux/Unix
- Windows
- Mac OS
- Asset Management
- Cisco
- Remote Assistance Tools
- Ticketing systems
- Service Now
- Network Security
- Office365
- Cloud architectures & services
- Hardware/Software Troubleshoot
- Delivering Results
- Critical Thinking
- Flexibility and Adaptability
Certification
Cisco Certified Network Associate Routing and Switching (CCNA), CSCO12834646
Cisco Enterprise Network Core Technologies (350-401 ENCOR)
REFERENCES
Upon Request
Timeline
Associate Network Engineer
Datacom
06.2022 - Current
IT Computer Technician
Geeks2U
07.2021 - 06.2022
IT Customer Support Technician
Muscatech IT Solution Provider
10.2020 - 12.2020
IT Data Centre Technician
Akamai Technologies
06.2020 - 07.2021
IT Help Desk & Customer Support Technician
Hays - Recruitment Agency
01.2020 - 03.2020
Help Desk- IT Support Technician L1
23 Digital Marketing Ltd.
10.2019 - 12.2019
Telecom Network Engineer L1. (Data centre Support)
Net connect Pvt. Ltd.
04.2015 - 12.2016
Sr. Desktop Support Engineer
Progressive InfoTech Pvt. Ltd.
01.2013 - 03.2015
Master of Information Technology - Computer Networking, Wireless Communication, Cloud Technology, TCP/IP
Charles Sturt University
Bachelor of Technology - Electronics & Telecommunication, Computer Architecture, Telecom Fundamentals, Emerging Technology and Innovation
Rajasthan Technical University
Professional Year Program - Professional workplace communication, Australian business culture, 12 weeks internship program
Performance Education
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