Najam Shah
Hampton Park,Australia
Summary
Motivated professional brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of industry practices and market conditions. Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Experienced professional in business development, finance, investment, and real estate brokering in Australia. Demonstrated success in analyzing business ideas, developing creative strategies, and implementing efficient processes. Proven track record of exceeding expectations and delivering exceptional results within budget and timeline constraints. Strong communication skills to collaborate with diverse teams and provide excellent customer service. Exceptional presentation abilities for small and large groups. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
20
20
years of professional experience
Work History
National Director of Operations
Global Institute of Teaching and Education
West Melbourne, Victoria
02.2024 - Current
- Developed strategies for cost reduction initiatives while maintaining high levels of quality service delivery.
- Identified areas of opportunity within existing systems and processes to drive productivity gains.
- Analyzed data from various sources to identify trends, risks and opportunities related to operational objectives.
- Facilitated communication between cross-functional teams to ensure alignment on operational initiatives.
- Directed staff recruitment, selection and training processes to ensure quality personnel are hired across all departments.
- Maintained a safe work environment by enforcing safety protocols and identifying potential hazards.
- Implemented process improvements where needed based on data analysis results or customer feedback.
- Implemented successful business strategies to increase revenue and target new markets.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
Marketing Director
Australian Buisiness and Culinary Institute
Melbourne, Victoria
11.2022 - 02.2024
- Generated reports outlining performance of various campaigns against goals set forth in the strategic plan.
- Identified opportunities for new business partnerships or other growth initiatives.
- Maintained up-to-date knowledge of industry trends and best practices.
- Directed the development of digital assets such as websites, e-commerce platforms, blogs, email campaigns.
- Maintained up-to-date knowledge of industry trends and competitive landscape.
- Analyzed sales data to measure the effectiveness of marketing initiatives.
- Collaborated with internal stakeholders to ensure products meet customer expectations.
- Directed the customer relationship management (CRM) strategy, including segmentation, targeting, and personalization tactics.
- Coordinated internal communications to ensure all staff are informed of marketing initiatives and their role in their success.
- Recommended policy changes to improve marketing tactics and strategies.
- Interviewed and hired talented individuals to add value to marketing team.
- Created marketing policies and procedures, evaluating and revising to maximize team efforts.
Design & Marketing Manager
Conekt Homes
Cranbourne, Victoria
02.2021 - 11.2022
- Built relationships with influencers in the industry for increased visibility.
- Created content for promotional materials, including brochures, flyers, and websites.
- Evaluated the effectiveness of marketing campaigns using analytics tools.
- Coordinated with external vendors to produce promotional items such as t-shirts and mugs.
- Represented company at local and trade association meetings to promote products.
- Developed and implemented comprehensive marketing strategies to create awareness of the company's business activities.
- Planned advertising campaigns for online, print and other mediums.
- Conducted research to determine ideal markets for products and services.
- Expanded personnel skill sets by mentoring marketing team both individually and in groups.
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
- Recommended policy changes to improve marketing tactics and strategies.
- Interviewed and hired talented individuals to add value to marketing team.
Real Estate Sales Consultant
Century 21 Noble Park Vic 3174
Noble Park, Victoria
06.2013 - 12.2013
- Conducted market research to determine competitive pricing for properties.
- Analyzed local housing market trends and identified potential opportunities for investment.
- Managed client portfolios consisting of residential, commercial and industrial properties.
- Researched zoning restrictions, deed limitations, environmental issues, title searches and other matters related to real estate transactions.
- Organized open houses and other events to promote properties for sale or rent.
- Followed up with clients after closing a transaction to ensure satisfaction levels were met.
- Developed strategies to maximize profits for investors in the real estate market.
- Negotiated with buyers, sellers, landlords and tenants to reach favorable agreements.
- Reviewed offers from prospective buyers or tenants before presenting them to clients.
- Communicated with clients to determine property needs and budget constraints.
- Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
Manager of Operations
Future Property Concepts Pty Ltd Footscray Vic3011
Footscray, Victoria
03.2006 - 03.2012
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Prepared reports summarizing operational results against established goals and objectives.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Monitored team progress towards achieving milestones set forth in project plans.
- Ensured compliance with relevant laws, regulations, and industry standards. Related to the operation of the business.
- Investigated customer complaints related to product and service quality or delivery issues.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Scheduled meetings between internal teams and external stakeholders when necessary.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Structured HR consulting services to support clients during organizational developments and changes.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
Sales Manager
Devine Homes South Melbourne, Vic 3025
South Melbourne, Victoria
01.2005 - 03.2006
- Used change methodologies to increase sales and led projects for increased productivity.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Gained market share in new sales performance through aggressive team training.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Implemented process changes to streamline sales department workflow.
- Managed daily operations of sales department, including supervision of staff members.
- Identified and developed new markets for products or services.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Conducted market research and reported on competitors.
New Home Consultant
Simonds Homes
South Melbourne, Victoria
- Conducted tours of display homes, explaining features and benefits to potential buyers.
- Assisted customers with questions or concerns regarding their purchases.
- Developed strategies to increase sales volume and customer satisfaction levels.
- Generated reports summarizing sales activity on a monthly basis.
- Communicated with clients to determine property needs and budget constraints.
- Scheduled and attended weekly appointments with clients.
- Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
- Advised clients on market conditions, pricing and legal requirements for property transactions.
- Tracked weekly sales to develop senior leadership reports for corrective action planning.
New Homes Sales Specialist
Dennis Family Homes East Malvern
East Malvern, Victoria
- Resolved customer complaints in a timely manner while ensuring satisfaction.
- Liaised between buyers and sellers to facilitate negotiations and propel escrow progress.
- Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
- Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
- Advised clients on market conditions, pricing and legal requirements for property transactions.
- Prepared and delivered sales presentations.
- Drafted contracts, purchase agreements, closing statements and leases.
- Promoted active listings through social media marketing, open houses and newsletters.
- Met with clients to research cases, collect data and prepare settlement packages.
Education
Business Administration
Sydney Gateway
Sydney, NSW04-2023
Educational Assessment, Testing, And Measurement
Jenard Corporation
Sydney, NSW11-2022
Bachelor of Arts - Humanities
Punjab University
Pakistan04-1981
High School Diploma -
Cathedral High School
Pakistan03-1978
Skills
- Operations Oversight
- Leadership training
- Strategic Planning
- Business Management
- Process Improvements
- Financial controls implementation
- Schedule Management
- Employee Development
- Performance Improvement
- Revenue Growth
- Business Leadership
- Business Growth Initiatives
- Hiring and Onboarding
- Adaptability and Flexibility
- Interpersonal Skills
- Employee Relations
- Policy/program development
- Process Improvement
References
Available upon request
Hobbies and Interests
- Sports
- Cooking
- Travel
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Timeline
National Director of Operations
Global Institute of Teaching and Education
02.2024 - Current
Marketing Director
Australian Buisiness and Culinary Institute
11.2022 - 02.2024
Design & Marketing Manager
Conekt Homes
02.2021 - 11.2022
Real Estate Sales Consultant
Century 21 Noble Park Vic 3174
06.2013 - 12.2013
Manager of Operations
Future Property Concepts Pty Ltd Footscray Vic3011
03.2006 - 03.2012
Sales Manager
Devine Homes South Melbourne, Vic 3025
01.2005 - 03.2006
New Home Consultant
Simonds Homes
New Homes Sales Specialist
Dennis Family Homes East Malvern
Business Administration
Sydney Gateway
Educational Assessment, Testing, And Measurement
Jenard Corporation
Bachelor of Arts - Humanities
Punjab University
High School Diploma -
Cathedral High School
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