NAJLAA BEKKALI
Carlton,VIC
Summary
Developed excellent communication and problem-solving skills in healthcare environment, focusing on patient interactions and information management. Skilled in handling inquiries, resolving issues, and ensuring patient satisfaction. Seeking to transition into new field, leveraging these transferable skills to make meaningful impact.
Personable and friendly individual with excellent communication skills and genuine passion for helping others. Possesses solid understanding of customer service principles and adept at handling and resolving customer inquiries efficiently. Dedicated to enhancing customer satisfaction and contributing to team success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Environmental service assistant
Dorset rehabilitation centre
08.2023 - Current
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies
- .Collaborated effectively with other Environmental Service Aides to complete large-scale cleaning projects within tight deadlines
- Increased overall patient satisfaction through diligent attention to detail in maintaining clean rooms and common areas.
- Reduced cross-contamination risks by adhering to strict sanitation protocols for patient care areas.
- Continuously improved personal performance by seeking feedback from supervisors and attending relevant training sessions to enhance knowledge of industry best practices.
- Assisted in infection control measures by promptly responding to emergency spills and biohazard incidents.
- Exceeded quality standards for room turnover times, facilitating quicker patient admissions and reducing wait times in emergency departments.
- Enhanced facility cleanliness by diligently performing daily cleaning tasks and waste disposal.
- Supported efficient hospital operations by timely completion of assigned cleaning tasks, ensuring minimal disruption to medical staff and patients.
- Optimized inventory management through accurate documentation of cleaning supplies usage and restocking as needed.
- Maintained a safe environment for patients and staff with thorough disinfection of high-touch surfaces.
- Conducted routine inspections of assigned areas, proactively identifying potential maintenance issues or hazards for prompt resolution.
- Contributed to improved overall facility appearance by performing floor care duties, including sweeping, mopping, and vacuuming.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Receptionist
Power Gymnasium
02.2024 - 10.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted with special event planning and execution, incorporating creative visual elements to enhance the overall atmosphere and support promotional objectives.
- Managed multiple social media platforms, boosting brand visibility and audience engagement.
- Enhanced social media presence for increased visibility to the target audience.
Environmental service assistant
John Fawkner private hospital
06.2021 - 02.2023
- Assisted team members in improving workflow efficiency by sharing best practices.
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
- Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
- Managed multiple priorities effectively under tight deadlines, resulting in successful completion of assigned tasks.
- Delivered entrees and platters of food to patrons in support of wait staff.
- Wiped down kitchen counters and used sanitizing products to remove grime.
- Conducted regular checks to ensure compliance with health and safety regulations, maintaining safe environment for all.
- Facilitated smooth service operations by promptly resolving any equipment issues.
- Optimized resource use, reducing waste while maintaining high-quality service standards.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Sales assistant
Windsor Smith
01.2019 - 08.2020
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Sales associate
Platypus Superstore
11.2018 - 05.2020
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Assembled promotional displays to increase brand awareness and attract customers.
- Studied customer buying trends, demands and preferences to determine fast-selling items.
Sales associate
UNIQLO
07.2016 - 06.2018
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Cashier
Coles Supermarkets
04.2014 - 03.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Christmas casual
Sportsgirl
12.2014 - 01.2015
- Assisted with opening and closing procedures, ensuring that the store was ready for business each day of the busy holiday season.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Collaborated with team members to meet daily sales targets and provide outstanding customer experiences.
- Balanced multiple responsibilities, including cashier duties, floor assistance, and fitting room support as needed during peak periods.
- Supported merchandising initiatives by restocking shelves and updating visual displays according to brand guidelines.
- Participated in staff meetings, sharing ideas for improving store performance during the busy holiday season.
Team member
McDonald's Restaurant
10.2011 - 03.2014
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
- Maintained a clean and organized workspace, ensuring high standards of hygiene and safety for both staff and customers.
Education
Bachelor of Fashion Design (Honours) - Fashion Design
RMIT University
Melbourne, VIC12-2018
Skills
- Patient safety
- Organization skills
- Cash handling
- Problem-solving skills
- Work ethic and integrity
- Positive attitude
- Telephone skills
- Sanitation procedures
- Listening skills
- Collaboration and teamwork
- Multi-tasking strength
- Time management skills
- Following instructions
- Excellent people skills
- Customer service excellence
- Quick learner
- Cash register operation
- Customer/Client relations
- Reliable and punctual
- Leadership qualities
- Collaborative mindset
- Cash handling and management
- Appointment scheduling
- Outgoing personality
- Point of sale operation
- Creativity and innovation
- Organizing work stations
- Professionalism and courtesy
- Energetic personality
Certification
Cert 3 in Retail
Languages
Arabic
Native or Bilingual
Interests
- Gym Workouts
- Passionate about balancing physical health with mental and emotional wellness
- Regularly practice mindfulness and meditation for overall wellness
- Cooking
- Nutrion
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Fashion
- Music
- Playing Sports
- Gardening
- Swimming
Timeline
Receptionist
Power Gymnasium
02.2024 - 10.2024
Environmental service assistant
Dorset rehabilitation centre
08.2023 - Current
Environmental service assistant
John Fawkner private hospital
06.2021 - 02.2023
Sales assistant
Windsor Smith
01.2019 - 08.2020
Sales associate
Platypus Superstore
11.2018 - 05.2020
Sales associate
UNIQLO
07.2016 - 06.2018
Christmas casual
Sportsgirl
12.2014 - 01.2015
Cashier
Coles Supermarkets
04.2014 - 03.2018
Team member
McDonald's Restaurant
10.2011 - 03.2014
Bachelor of Fashion Design (Honours) - Fashion Design
RMIT University
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