Najma Abdi
BBrisbane ,QLD
Summary
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
4
4
years of professional experience
Work History
Shopkeeper
Najma Abdille
Nairobi , Kenya
06.2020 - 12.2023
- Greeted customers upon arrival and provided assistance with selecting products.
- Maintained cleanliness and organization of the store, including stocking shelves and organizing displays.
- Processed payments using cash registers and credit card machines.
- Provided customer service to answer inquiries about merchandise and services.
- Assisted customers in loading purchases into their vehicles.
- Advised customers on product features, benefits, warranties and returns policies.
Education
Some College (No Degree) - ATP
TAFE
Loganlea Skills
- Customer Service
- Payroll Management
- Inventory Management
- Staff Supervision
- Store Opening and Closing
- Policies and Procedures
- Cash Management
- Team Building and Leadership
Timeline
Shopkeeper
Najma Abdille
06.2020 - 12.2023
Some College (No Degree) - ATP
TAFE