Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Najoua Rouessi

Bentley,WA

Summary

Passionate and value driven candidate with over 5 years experience in Recruitment, Customer Service and Procurement roles. Equipped with excellent communication and administrative skills to enhance customer satisfaction and achieve overall organization goals.

Overview

10
10
years of professional experience

Work History

Claim Consultant

Allianz
03.2024 - Current
  • Managed large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.
  • Provided expert advice on coverage limits and exclusions, helping clients make well-informed decisions about their insurance needs.
  • Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
  • Negotiated settlements for clients, maintaining a high success rate in claim resolutions.
  • Reduced claim resolution time with thorough investigations and effective negotiation techniques.
  • Actioning a daily tasks list of minimum 60 claims.
  • Handling approximately 20 inbound call and 10 outbound call

RECRUITMENT CONSULTANT

Jobs Statewide
05.2021 - 02.2023
  • Collecting evidences for outcome
  • Building relationship with employers
  • Screening the right candidate through the caseload
  • Verified applicant references and employment details.
  • Coordinated incoming job requisitions and applications.
  • Promptly corresponded with applicants and coordinated and conducted interviews.
  • Upskilling the caseload by organizing courses and training for the Job Seekers

CUSTOMER SERVICE REPRESENTATIVE

R.M.WILLIAMS
05.2020 - 04.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Suggested alternative products, incase the desire once are out of stock

PROCUREMENT OFFICER

Mercedes-Benz
09.2015 - 07.2019
  • Built relationships with vendors to negotiate ideal terms for purchases.
  • Input, analyzed and reported on data covering all aspects of procurement operations.
  • Set up and negotiated contracts to obtain favorable pricing and delivery structures.
  • Developed and strengthened supplier relationships.
  • Procured materials for squadron maintenance and repair services

Education

Bachelor - Management of Logistics And Quality

Ecole Superieur De Technologie
02.2013

High School Diploma -

Ibn EL Yassmine
Casablanca, Morocco
06-2010

Skills

  • Microsoft Office
  • Salesforce
  • Power BI
  • SQL
  • Xero
  • HTML
  • CSS

LANGUAGES

Arabic: Native or Bilingual
French: Full Professional
English: Full Professional

Timeline

Claim Consultant

Allianz
03.2024 - Current

RECRUITMENT CONSULTANT

Jobs Statewide
05.2021 - 02.2023

CUSTOMER SERVICE REPRESENTATIVE

R.M.WILLIAMS
05.2020 - 04.2021

PROCUREMENT OFFICER

Mercedes-Benz
09.2015 - 07.2019

Bachelor - Management of Logistics And Quality

Ecole Superieur De Technologie

High School Diploma -

Ibn EL Yassmine

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Najoua Rouessi