NAJUKA KARWADE
Yulara,NT
Summary
Lead departmental teams, drive strategic service delivery, foster positive culture through communication and mentoring, implement performance systems, adept at managing priorities in dynamic settings, make informed decisions under pressure, leverage operational, HR, financial, and governance knowledge, specialize in not-for-profit, arts, and community sectors, streamline processes with advanced systems expertise, train staff for efficiency, ensure legal compliance and best practices, lead budgeting and financial reporting, coordinate audits, maintain legal compliance, innovate solutions, support and mentor teams, promote cultural sensitivity and inclusivity, collaborate with Indigenous communities.
Overview
7
7
years of professional experience
Work History
Operation Manager (Business Analyst)
Maruku Arts (Anangu Uwankaraku Punu Aboriginal Corporation)
Yulara, Northern Territory
06.2023 - Current
- Lead a team of department managers and provide strategic direction to achieve agreed service delivery outcomes.
- Direct reporting to the CEO for all business updates and requirements.
- Foster a positive work culture through effective communication, coaching, and mentoring, resulting in increased employee engagement and productivity.
- Implement performance management systems to monitor and enhance individual and team performance by regular teams meetings.
- Successfully manage competing priorities and deadlines in a fast-paced and dynamic environment, ensuring timely completion of projects and tasks.
- Remain composed and make informed decisions under pressure, maintaining a focus on delivering high-quality results.
- Apply comprehensive knowledge of operational management, HR practices, financial management, and governance/administration to drive organizational success.
- Utilize expertise in the not-for-profit, arts, and/or community development sector to develop and implement strategies aligned with the organization's mission and objectives.
- Utilize advanced skills in finance, HR, and administration systems, such as ERP software, to streamline processes and ensure accurate financial reporting and record-keeping.
- Train and support staff members in utilizing these systems effectively, improving overall operational efficiency.
- Develop comprehensive policies and procedures to ensure compliance with legal and regulatory requirements and promote best practices within the organization.
- Regularly review and update policies and procedures to align with industry standards and mitigate potential risks.
- Lead the budgeting process, working closely with department managers to develop accurate budgets and monitor financial performance.
- Prepare regular financial reports for the management team and Board, providing insights and recommendations for improving financial stability and growth.
- Coordinate external audits and ensure adherence to audit requirements and recommendations.
- Stay abreast of relevant laws, regulations, and industry standards to ensure organizational compliance.
- Establish and maintain effective relationships with legal counsel, regulatory authorities, and other stakeholders to proactively address legal and compliance matters.
- Identify and analyze challenges and opportunities within the organization and develop innovative solutions to address them.
- Facilitate problem-solving sessions and encourage a collaborative approach to finding effective resolutions.
- Manage and support a team of employees, providing guidance, feedback, and mentorship to foster professional growth and enhance individual and team performance.
- Apply cultural sensitivity and understanding of remote work environments to develop inclusive practices that support Aboriginal staff and stakeholders.
- Collaborate with Indigenous community leaders and organizations to develop initiatives that address the specific needs and challenges of the community.
Operations Manager
Williams Lea providing services to Client Deloitte
Darwin, Northern Territory
05.2022 - 06.2023
- Management and supervision of staff to ensure a high standard of excellent service is always provided
- Performance reviews of staff & Roster Management
- Analyzing and identifying roadblocks by information gathering sessions with clients/contractors and technical team members and recommending a feasible solution.
- Identifying business process improvement opportunities and implementing solutions to address the opportunities, connecting with contractors/clients.
- Ensure MIST and Timesheets are completed on time and accurately
- Management of onsite delivery as instructed by the client - including but not limited to poster management, the rollout of initiatives for the workplace
- Interacting with the team, understanding their requirements, accordingly, and preparing a Business Requirement Document, Dashboards, and flowcharts from VISIO
- General tenancy management - weekly/monthly reporting
- Building Emergency Management Plan & WHS best practice
- Building liaison (including minimum monthly meetings) to ensure the best possible service is always provided
- Maintain relationships at multiple client levels within Deloitte including OMP and EA’s
- Ensure 3rd Party contractors are performing as per agreements
- Security & access within ISO27001, including access card management for staff and contractors
- Responsible for ensuring that the workplace is safe, and areas of concern are escalated as per SLA
- Maintain appropriate registers, checklists, receipts, and statistical data capture information in line with Quality Assurance Standards on a daily, weekly, and monthly basis
- Contractor Induction paperwork is completed and up to date – QC checks
- Perform administrative or ad hoc duties including, but not limited to collection of quotes and processing of invoices via SWIFT or ensure team process as per SLA
- Booking meeting rooms via the Apollo system
- Monthly reports as required
- Stock takes monthly
- Hard facility management - electrical, fire, hydraulic & HVAC – scheduled services are completed as per agreements
- Soft facility management - waste and contractor access managed and reported
- Planned preventative maintenance & compliance register is updated and completed
- Responding to client inquiries and complaints ensuring timely and quality service delivery
- Identifying and evaluating inefficiencies and recommending optimal business practices, and system functionality and behavior.
Business Operations Supervisor
Melbourne Airport
Melbourne, Victoria
02.2018 - 08.2020
- Provide clear leadership, mentoring, and guidance to ensure operational excellence.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mitigated business risks by working closely with staff members and assessing performance.
- Liaise directly with key stakeholders to always ensure customer satisfaction
- Monitoring of local and remote CCTV feeds, including remote building access control systems.
- Project administration including design and creation of pre-start engineering documentation, works implementation program, WHS documentation, procurement of equipment, and related third-party services
- Ensure all relevant procedures and policies are implemented and continuously monitored for compliance
- Completion of operational and built documentation and the handover of completed projects to the client and Wilson Security service division.
Business Retention Specialist
TSA & Telstra
Bourke Street,Melbourne, Victoria
01.2017 - 02.2018
- Responding promptly to customer inquiries in person or via telephone, letter, and email – always in a professional & efficient manner
- Using the in-house system to record necessary information and instigate actions as required
- Identified areas with sub-optimal performance and collaborated with senior leadership to develop and implement solutions.
- Sourced, qualified and conducted screening interviews with job candidates.
- Interpreted and explained human resources policies, procedures or regulations.
- Prepared or maintained employment records using human resources management system software.
- Analyzed employment-related data and prepared reports.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Keeping up to date with all the company's products, services, and procedures
Junior Business Analyst
Elite Dental & Medical Group
Mornington, Victoria
01.2017 - 06.2017
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
- Prepared budgets and approved budget expenditures.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Identified new customers through pipelining, pre-qualification and territory analysis and management.
Education
MBA - Information Technology Project Management
Kaplan Business School
Melbourne06.2023
Bachelor of Information Technology - Computer And Information Systems Security
Melbourne Poly Technique
Melbourne03.2015
Skills
- Strong leadership and managerial skills
- Ability to multitask and work in a high-pressure environment
- A broad range of technical skills across operational management
- HR, finance, and governance/administration, preferably in the not-for-profit, arts, and/or community development sector
- Ability to develop, implement, and review policies and procedures
- MS Office
- Visio
- Leadership skills
- Problem solving skills
- JIRA
- SQL
- Handling Escalations & Complaints
- Service Now
- Report Generation
- Technical Support
- BI Tool and System Design
- Extensive Knowledge of MS Office & Lotus
- IT Skills
- Query Resolution
Interests
ACTIVITIES
, Holder of Professional Membership with Australian Computer Society. Interests include reading Fiction-based Books and Listening to Music.
Languages
Timeline
Operation Manager (Business Analyst)
Maruku Arts (Anangu Uwankaraku Punu Aboriginal Corporation)
06.2023 - Current
Operations Manager
Williams Lea providing services to Client Deloitte
05.2022 - 06.2023
Business Operations Supervisor
Melbourne Airport
02.2018 - 08.2020
Business Retention Specialist
TSA & Telstra
01.2017 - 02.2018
Junior Business Analyst
Elite Dental & Medical Group
01.2017 - 06.2017
MBA - Information Technology Project Management
Kaplan Business School
Bachelor of Information Technology - Computer And Information Systems Security
Melbourne Poly Technique
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